Customer Experience Specialist (ERP)

Automatic Data Processing, Inc.; Lewis Center (OH); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Company paid life insurance

401k with company match

Quarterly incentive bonuses

Paid time off

Paid holidays

Paid facility shutdown in December

Job summary

Abrasive Technology seeks a Customer Experience Representative to join our Lewis Center, OH team. You will support customers, answer questions, and guide product solutions through CRM and ERP tools.

This role emphasizes quick response, relationship building, and cross-functional collaboration. The ideal candidate has 3–5 years of customer service experience, strong communication skills, and proficiency with Microsoft Office; familiarity with Microsoft Dynamics/Business Central is a plus.

Qualifications

• At least 3–5 years of high‑level customer service experience.
• High School Diploma or equivalent.
• Experience with Microsoft Office applications (Word, Excel, Outlook).
• Microsoft Dynamics or Business Central experience is preferred.

Responsibilities

• Grow and partner with customers to build relationships.
• Become a subject matter expert to answer questions about our products.
• Identify solutions and guide actions for change with customers.
• Collaborate with engineering and technical teams regularly.
• Maintain timely customer communication and ensure satisfaction.

Skills

Customer service

Problem-solving

Verbal & written communication

Teamwork

Bilingual (nice to have)

Education

High School Diploma or equivalent

Tools

Microsoft Office (Word, Excel, Outlook)

Microsoft Dynamics/Business Central

Job description

Abrasive Technology seeks a Customer Experience Representative to join our Lewis Center, OH team. You will support customers, answer questions, and guide product solutions through CRM and ERP tools.

This role emphasizes quick response, relationship building, and cross-functional collaboration. The ideal candidate has 3–5 years of customer service experience, strong communication skills, and proficiency with Microsoft Office; familiarity with Microsoft Dynamics/Business Central is a plus.