Customer Service Representative - Ecommerce

Master Electronics; Phoenix, Northern (AZ, KY); Hybrid; USD 25,000 - 29,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Tuition assistance

Employee Assistance Program (EAP)

Paid holidays

Parental leave

Job summary

Master Electronics in Phoenix, AZ, is seeking a Customer Service Representative to join OnlineComponents.com and help deliver friendly solutions with care and ownership. You will be the first point of contact for customers, representing our values in every interaction.

You will assist with orders, provide status updates, quotes, and post-order questions, while partnering with internal teams to ensure accurate information and timely responses, maintaining SLAs and building lasting relationships.

Qualifications

• 2+ years of customer service or contact center experience.
• High school diploma or equivalent; bachelor’s degree preferred.
• Experience using SaaS-based ticketing systems to track, manage, and resolve inquiries.

Responsibilities

• Provide fast, friendly support by phone and digital channels for orders, status updates, quotes, and post-order questions.
• Partner with internal teams to give clear answers and own customer requests.
• Keep follow-ups on track and meet service-level expectations.
• Create positive customer experiences that build trust and loyalty.
• Guide customers through order-related questions for a smooth buying experience.
• Identify and resolve service challenges quickly and fairly.
• Share customer feedback to improve website and service.
• Review CSAT trends to drive improvements in the customer experience.

Skills

Customer-first mindset

Communication skills

Manage customer expectations

Problem solving

Team player

Self-starter

Integrity

Education

High school diploma

Bachelor’s degree preferred

Tools

Microsoft Office

Outlook

Ticketing systems

Job description

To be a family that uses our collective superpowers to do significant good.

OnlineComponents.com, a Masters Electronics company, is growing, and we’re looking for more superheroes to join forces with us!

Our Customer Service Representatives are at the heart of OnlineComponents.com. Often the first people our customers connect with, they bring our core values to life through helpful solutions, genuine care, and a commitment to making every interaction count.

Pay Range: $18.00 - $21.00 / Hourly Location: Phoenix, Arizona

What you will do?

• Provide fast, friendly support by phone and digital channels, helping customers with orders, status updates, quotes, and post-order questions
• Partner with internal teams to get customers clear, consistent answers and make sure every request is handled with care and ownership
• Keep follow-ups on track, meet service-level expectations, and keep customers informed along the way
• Create positive customer experiences that build trust, strengthen loyalty, and support lasting relationships with Master Electronics
• Set clear expectations and guide customers through order-related questions to create a smooth, transparent buying experience
• Spot service challenges early and take action to resolve issues quickly, fairly, and with the customer in mind
• Help resolve disputes by understanding the root cause, communicating next steps, and making sure customers feel heard and supported
• Share customer feedback and insights that help improve the website and overall service experience
• Review CSAT feedback and customer trends to identify ways to keep improving the customer experience

What you bring to the table!

What You Need to Succeed

• Customer-first mindset with a genuine desire to help others and support our mission: \"to be a family that uses our collective superpowers to do significant good\"
• Strong verbal and written communication skills with the ability to create clear, professional, and positive customer interactions
• Ability to manage customer expectations around requests, orders, lead times, and service levels with confidence and care
• Strong problem-solving skills with the ability to identify root causes and support practical, fair resolutions
• Collaborative team player who contributes to a positive, motivating work environment
• Self-starter who can work independently, manage priorities, and stay organized in a fast-paced support environment
• High integrity, curiosity, and eagerness to learn, improve processes, and support continuous improvement

Nice-to-Haves That Make an Impact

• Comfortable using Microsoft Office, Outlook, and desktop technology to complete daily responsibilities
• High school diploma or equivalent required; bachelor’s degree preferred
• 2+ years of customer service or contact center experience
• Experience using SaaS-based ticketing systems to track, manage, and resolve customer inquiries

Why do you want to work with us

Stay Healthy: World-class and affordable insurance plans ensure you and your family stay healthy

Secure Your Future: 401(k) match program where you are vested from day-one

Invest in Your Education: Tuition assistance empowers you to further your education and career

Employee Assistance Program (EAP) and other incentives: Access to ComPsych, Healthcare Advocate, Working Advantage Discount Program, and more

Enjoy Work-Life-Harmony: Paid holidays, PTO accrual, Floating Holiday, and supportive personal and parental leave policies

Do Significant Good: Company-sponsored donation match 3 for 1, Volunteer Time Off (VTO) to give back to the community, and Employee Resource Groups

Provide Additional Financial Security: Company-funded and voluntary AD&D Life Insurance for you and your loved ones

If you want to learn more about our comprehensive benefits, visit: https://careers.masterelectronics.com/benefits-wellness

Equal Opportunity Employer

At Master Electronics, we thrive in a fast-paced, entrepreneurial environment where flexibility, professionalism, and a self-starter mindset aren’t just preferred—they’re essential. Headquartered in sunny Phoenix, AZ, we’re a leading global authorized distributor of electronic components, and have been proudly family-owned for over 50 years.

What’s our secret? It’s simple: strong relationships, responsive service, and genuine added value. These principles have fueled our growth, allowing us to serve hundreds of thousands of customers in close partnership with world-class suppliers across the globe.

We’re also deeply committed to building a workplace where everyone feels respected, supported, and empowered to succeed. Master Electronics is committed to providing equal employment opportunities for all applicants and employees. We do not unlawfully discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, marital status, creed, or any other protected characteristic.

We provide reasonable accommodations in compliance with the ADA and other applicable laws, and we strictly prohibit harassment of any kind.

This commitment applies to every part of our workplace—from recruitment and hiring to promotions, training, compensation, benefits, and even company events.