Customer Care Advocate - Quick Help, Real Impact

Master Electronics; Phoenix, Northern (AZ, KY); Hybrid; USD 25,000 - 29,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Tuition assistance

Employee Assistance Program (EAP)

Paid holidays

Parental leave

Job summary

Master Electronics in Phoenix, AZ, is seeking a Customer Service Representative to join OnlineComponents.com and help deliver friendly solutions with care and ownership. You will be the first point of contact for customers, representing our values in every interaction.

You will assist with orders, provide status updates, quotes, and post-order questions, while partnering with internal teams to ensure accurate information and timely responses, maintaining SLAs and building lasting relationships.

Qualifications

• 2+ years of customer service or contact center experience.
• High school diploma or equivalent; bachelor’s degree preferred.
• Experience using SaaS-based ticketing systems to track, manage, and resolve inquiries.

Responsibilities

• Provide fast, friendly support by phone and digital channels for orders, status updates, quotes, and post-order questions.
• Partner with internal teams to give clear answers and own customer requests.
• Keep follow-ups on track and meet service-level expectations.
• Create positive customer experiences that build trust and loyalty.
• Guide customers through order-related questions for a smooth buying experience.
• Identify and resolve service challenges quickly and fairly.
• Share customer feedback to improve website and service.
• Review CSAT trends to drive improvements in the customer experience.

Skills

Customer-first mindset

Communication skills

Manage customer expectations

Problem solving

Team player

Self-starter

Integrity

Education

High school diploma

Bachelor’s degree preferred

Tools

Microsoft Office

Outlook

Ticketing systems

Job description

Master Electronics in Phoenix, AZ, is seeking a Customer Service Representative to join OnlineComponents.com and help deliver friendly solutions with care and ownership. You will be the first point of contact for customers, representing our values in every interaction.

You will assist with orders, provide status updates, quotes, and post-order questions, while partnering with internal teams to ensure accurate information and timely responses, maintaining SLAs and building lasting relationships.