SR CUSTOMER EXPERIENCE COORDINATOR - SSC

Mohawk Industries, Inc.; Dallas (TX); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Company match 401k

Employee purchase discount

Tuition reimbursement

Military support

Job summary

Dal-Tile, a subsidiary of Mohawk Industries, is hiring a Sr Customer Experience Coordinator to support customer interactions and administrative tasks in a fast-paced setting in Dallas.

The role involves handling inquiries, processing orders, tracking deliveries, and driving initiatives to improve customer satisfaction while collaborating with internal teams. 0-2 years’ experience and a related bachelor’s degree are required, with strong communication and organizational skills.

Qualifications

• Bachelor’s degree in a related field or equivalent education and/or experience.
• 0-2 years’ relevant experience or equivalent education and/or experience.
• Excellent communication, problem solving, and organizational skills.

Responsibilities

• Handle customer inquiries via phone, email, and chat.
• Process orders and track delivery status.
• Resolve customer issues and coordinate resolutions with internal teams.
• Maintain accurate records of interactions and outcomes.
• Support warehouse and inventory tasks as needed.
• Provide data-driven insights to improve the customer experience.

Skills

Excellent communication

Problem solving

Organizational skills

Multitasking

Time management

Integrity

Education

Bachelor’s degree in a related field or equivalent education and/or experience

Job description

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SR CUSTOMER EXPERIENCE COORDINATOR - SSC

Date: Aug 13, 2026

Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries.

Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile.

The Sr Customer Experience Coordinator - SSC is an entry-level contributor that solvescustomer relatedproblems of limited complexity and scopeandperforms a variety of administrative assignmentsto gain knowledge and skills related to the department.This rolewill be responsible for coordinating various aspects of the customer experience, including handling inquiries, resolving issues, and implementing initiatives to enhance customer satisfaction.

SHIFT: M-F 9:30AM-6:30PM

This role does NOT provide current or future sponorship assisstance

Please note that we will NOT provide relocation assistance (Candidates are expected to relocate on own 3 weeks from time of offer acceptance)

Employees are required to report in office 5 days a week / 7834 CF Hawn Freeway | Dallas, Texas 75217 (NO NEGOTIATION)

This is a direct hire role; We are NOT open to employing through contractor or agency

Duties and Responsibilities of the Position:

Executedaily tasks and administrationasit relates to customer experiencesuch ascustomer calls,order processing and entry, delivery status, customer claims,purchase orders,and otherresponsibilitiesas defined by department.

Respond promptly to customer inquiries through various channels, including phone, email, and chat.

Work proactively to resolve customer issues and provide timely solutions.

Coordinate communication with customers and associates.

Serve as a customer experience resource for other associates.

May be responsible for some warehouse and inventory tasks.

Maintain accurate and organized records of customer interactions and resolutions.

Provide basic analysis andapplyknowledge from experience or standard procedure to solve problems.

Perform other duties as needed.

Required Experience and Education:

Bachelor’s degree in a related field or equivalent education and/or experience.

0-2 years’ relevant experience or equivalent education and/or experience.

Applies conceptual knowledge of the theories, practices, and procedures within a discipline.

Excellent communication, problem solving, and organizational skills.

Able to multitask, prioritize, and manage time effectively.

High level of integrity and discretion in handling sensitive and confidential data.

We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include: Company Match on 401k,Employee Purchase Discount, and Tuition Reimbursement.

Dal-Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service!
Active military, transitioning service members and veterans are strongly encouraged to apply.

Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant.