Customer Service Representative

The Kendall Group, Inc.; Seven Stars (PA); On-site; USD 32,000 - 42,000; Full time

Job summary

The Kendall Group is seeking a Customer Service Representative to manage customer inquiries and complaints across multiple channels. You will process orders, quotes, and modifications while building positive relationships with customers and vendors.

Ideal candidates bring basic product knowledge, proficiency with Microsoft Office, and strong written and verbal communication skills to support our growing team in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• Excellent communication and multi-tasking skills.
• Basic computer proficiency and data entry.

Responsibilities

• Handle customer inquiries and complaints across channels.
• Process orders and quotes in the business system.
• Provide vendor portal assistance and maintain records.
• Support sales teams with product knowledge.

Skills

Service Excellence

Results oriented

Accountability

Problem Solving

Teamwork

Communication skills

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Office

Job description

About The Kendall GroupThe Kendall Group is comprised of eight divisions with 75+ locations in ten states. Combined, we serve the Electrical, Automation, Pipe, Valve, and Fitting products, Steam, Lighting, Industrial Controls, and Instrumentation Industries. The Kendall Group is a 100% employee-owned company. Kendall offers a great opportunity for a rewarding career.Why The Kendall Group?Our employee ownership model is the core of who we are. You will not only own part of the company, but you will own your future. At Kendall, you'll have opportunities to learn and grow while being coached and mentored along the way. We're that company where people stay! We're proud to say more than 60% of our associates have more than 5 years of tenure, and more than 40% have greater than 10 years. At Kendall, you will be valued and supported, your ideas will be heard, your voice will matter, and you'll work alongside incredible people who care about your success.Role Summary: Reporting to the Inside Sales Manager, Location Manager or Territory Manager, the Customer Service Representative shall manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. The person in this role maintains positive relationships with customers by providing excellent customer service.Exciting work you will do:The essential duties and responsibilities of the Customer Service Representative position will consist of, but are not limited to, the following:Maintain a positive, empathetic, and professional attitude toward customersRespond promptly to customer inquiriesCommunicate with customers and vendors through various channelsAcknowledge and resolving customer complaintsAcquire basic product knowledge to assist customers and vendorsParticipate in sales and product training sessionsProcess quotes in business systemProvide vendor portal assistance to customersMaintain records of customer interactions, transactions, comments, and complaintsCommunicating and coordinating with colleagues, as necessaryPerform other duties and projects as assignedCompetencies you possess:Service ExcellenceResults, Action OrientedAccountability and ResponsibilityProblem SolvingTeamwork and collaborationWhat you’ll need:Work Experience: Entry LevelEducation: High school diploma or GEDComputer Skills: Proficiency in Microsoft OfficeOrganization Skills: Excellent work ethic, good verbal, and written communication skillCross-functional skills: Ability to work well cross-functionally and manage multiple requests in a fast-paced environmentCommunication Skills: Ability to communicate well with all levels of the organization; provide excellent internal and external customer servicePhysical, Mental and Visual Skills: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions.Ability to see, talk and hearAbility to sit for 8 hours a dayPhysical Environment: Normal office environmentTravel: Occasional travel to branches or to business related functions such as training or seminarsQualifications we prefer but don’t require:Work Experience: Previous customer service, preferably with a related product line; experience interfacing or supporting a direct sales forceThe Kendall Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, physical or mental disability, citizenship, military status, protected veteran status, genetic information, or any other characteristic protected under applicable federal, state, or local law.