Customer Experience Specialist - Growth Path & Evenings

Alton Lane; Richmond (VA); Hybrid; USD 40,000 - 55,000; Full time

Benefits offered by this job

Employee discount program

Collaborative team environment

Career growth opportunities

Exposure to leadership

Job summary

A growing fashion company in Richmond, Virginia, is seeking a Customer Experience Specialist to manage client communications and enhance customer service. This role requires a Bachelor's degree and at least 2 years of experience in customer service. Candidates must be empathetic and detail-oriented, with strong technical skills preferred. Join our dynamic team for a rewarding career with opportunities to grow and innovate while enjoying perks like employee discounts on luxury products. Flexible hours are included.

Qualifications

• 2+ years experience in a customer service or retail management role.
• Ability to handle escalated customer issues with empathy.
• Self-starter with flexibility to handle competing priorities.

Responsibilities

• Manage client experience through phone, email, and chat.
• Collaborate with cross-functional teams to answer inquiries.
• Ensure timely and respectful communication with customers.

Skills

Customer service excellence

Multitasking

Empathy

Technical skills (Netsuite, Zendesk, JustCall)

Education

Bachelor's Degree or equivalent work experience

Tools

Netsuite

Zendesk

JustCall

Job description

A growing fashion company in Richmond, Virginia, is seeking a Customer Experience Specialist to manage client communications and enhance customer service. This role requires a Bachelor's degree and at least 2 years of experience in customer service. Candidates must be empathetic and detail-oriented, with strong technical skills preferred. Join our dynamic team for a rewarding career with opportunities to grow and innovate while enjoying perks like employee discounts on luxury products. Flexible hours are included.