Customer Experience Specialist - E‑Commerce & Returns

Goodwill of the San Francisco Bay; Utah; On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement fund

Professional development

Job summary

Goodwill of the San Francisco Bay is seeking a Customer Service Specialist to support customers from pre-sales to post-sales via ticket systems, live chat, email and phone. You will process refunds, handle inquiries, and ensure customer pickup items are pulled and transferred per guidelines.

The role emphasizes accurate policy application, teamwork, and maintaining high customer service standards across all platforms, including www.shopgoodwill.com.

Qualifications

• High School Diploma or GED required.
• Excellent customer service skills with strong written and verbal communication.
• Strong internet navigation skills.
• Proficient in English reading and writing.
• Proficient with Microsoft Office including Word, Excel, and Outlook.
• Must pass a background check and drug screen where applicable.
• English speaking and reading proficiency.

Responsibilities

• Assesses requests for merchandise returns per policy.
• Audits repetitive complaints and reports trends to management.
• Processes refunds accurately per policy.
• Maintains strong relationships with customers and internal teams.
• Coordinates customer pickup procedures and ensures timely transfers.

Skills

Customer service

Communication

Internet navigation

English proficiency

Microsoft Office

Background check

Education

High School Diploma or GED

Job description

Goodwill of the San Francisco Bay is seeking a Customer Service Specialist to support customers from pre-sales to post-sales via ticket systems, live chat, email and phone. You will process refunds, handle inquiries, and ensure customer pickup items are pulled and transferred per guidelines.

The role emphasizes accurate policy application, teamwork, and maintaining high customer service standards across all platforms, including www.shopgoodwill.com.