Customer Experience Specialist (Onsite) – Growth & Support

Goodwill of the San Francisco Bay; South San Francisco (CA); On-site; USD 21,000 - 29,000; Full time

Job summary

Goodwill of the San Francisco Bay is seeking a dedicated on-site Customer Service Associate in South San Francisco. You will assist customers across pre-sales to post-sales, handling tickets via live chat, email, and phone while ensuring satisfaction and adherence to guidelines.

The role requires excellent English, strong communication skills, and proficiency with Microsoft Office. The position emphasizes timely pickup coordination and accurate documentation within store operations.

Qualifications

• High School Diploma or GED required.
• Excellent customer service skills with strong written and verbal communication.
• Proficient with Microsoft Office (Word, Excel, Outlook).

Responsibilities

• Provides support to customers from pre-sales to post-sales via online ticket systems, live chat, email and phone.
• Processes each ticket according to guidelines to meet customer satisfaction targets.
• Troubleshoots and investigates issues to resolve questions or complaints.

Skills

Customer Service

Verbal & Written Communication

Microsoft Office

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Goodwill of the San Francisco Bay is seeking a dedicated on-site Customer Service Associate in South San Francisco. You will assist customers across pre-sales to post-sales, handling tickets via live chat, email, and phone while ensuring satisfaction and adherence to guidelines.

The role requires excellent English, strong communication skills, and proficiency with Microsoft Office. The position emphasizes timely pickup coordination and accurate documentation within store operations.