Senior Customer Service Specialist – Manufacturing & SAP

Hubbell Incorporated; Archdale (NC); On-site; USD 42,000 - 52,000; Full time

Job summary

Hubbell Incorporated in Archdale, NC seeks a Sr. Customer Service Representative to handle inquiries, process orders, and resolve billing issues per company policy. You will build strong customer relationships, track orders, and maintain files while supporting inside sales and project work.

The role requires a high school diploma and 2–3 years in customer service, with proficiency in MS Office and familiarity with SAP and Salesforce. On-site role with potential plant-floor interaction.

Qualifications

• High school diploma or equivalent.
• 2–3 years in a customer service environment, preferably manufacturing.
• Strong organizational and analytical abilities.
• Experience with SAP and Salesforce is preferred.
• Excellent oral and written communication skills.

Responsibilities

• Answer incoming customer calls and maintain positive relationships.
• Interpret inquiries, provide pricing/status updates, and process orders.
• Resolve billing issues and coordinate credits when needed.
• Create and maintain customer files and database accuracy.
• Support outside sales as needed and complete special projects.
• Follow safety rules and maintain departmental housekeeping.

Skills

Customer service

Communication

Organizational skills

Analytical skills

Teamwork

Education

High school diploma

Tools

Excel

Word

SAP

Salesforce

Job description

Hubbell Incorporated in Archdale, NC seeks a Sr. Customer Service Representative to handle inquiries, process orders, and resolve billing issues per company policy. You will build strong customer relationships, track orders, and maintain files while supporting inside sales and project work.

The role requires a high school diploma and 2–3 years in customer service, with proficiency in MS Office and familiarity with SAP and Salesforce. On-site role with potential plant-floor interaction.