Customer Service Rep

Hubbell; Hamilton (OH); Hybrid; USD 42,000 - 66,000; Full time

Job summary

Hubbell Incorporated is seeking a Customer Support Rep to act as the primary liaison between customers and CMC, handling orders, expedites, modifications, confirmations, and reporting. You will interact with multiple internal teams to ensure responses meet customer needs and align with Hubbell’s goals.

The role emphasizes strong organization, ERP data interpretation, and effective communication. A hybrid work arrangement is available, with Monday and Friday remote work, supporting efficient

Qualifications

• AS degree or 5 years of customer service experience.
• Strong Excel skills including VLOOKUP and pivot tables.
• Excellent communication and organization to work with multiple internal teams.
• SAP or Salesforce experience preferred.

Responsibilities

• Daily contact with customers for price/availability and order status.
• Process, resolve, and expedite orders.
• Interpret ERP and customer portal data for customers.
• Generate customer order reports and provide timely responses.
• Collaborate with internal teams (sales, service, product) to meet customer requirements.

Skills

Excel (VLOOKUP, Pivot)

Communication

Time management

Multitasking

Education

AS degree in Marketing/Business or related

5 years customer service experience

Tools

SAP

Salesforce

Job description

Job Overview

The Customer Support Rep is the primary liaison between customers and CMC for all aspects of day-to-day sales activities principally having to deal with orders, expedites, order modifications, order confirmations, and the generation of reports. Interfaces with the customer and all supporting CMC departments in taking the necessary actions to develop appropriate responses and communicate replies that meet customer requirements and align with company goals and objectives.

A Day In The Life

• Daily contact with customers
• Provide price and availability, order status, and general customer information upon request
• Interpret and communicate information from ERP system and customer portal to customers
• Process, resolve, and expedite orders
• Maintain composure, empathy, and positive attitude in extremely fast-paced team-environment
• Collaborate with order resolution, technical service, product management, and sales, quality, warehouse, planners, and buyers as needed in service of the customer
• Utilize strong technical knowledge to handle more advanced product-related inquiries
• Look up special pricing agreements and convey accurate price to internal and external customers
• Facilitate creation of customer order reports
• Manage key accounts, challenging accounts, and challenging salespeople
• This is a hybrid position and is work from home Monday & Fridays

What will help you thrive in this role?

• SAP or SALESFORCE experience preferred
• Highly organized with an ability to work well under tight time constraints
• Ability to manage multiple priorities simultaneously
• Must be strong in Excel (incl. v-lookups, pivot tables)
• Strong ability to communicate data and materials in easily understandable terms to all functions
• AS degree in Marketing, Business or related field, or 5 years of equivalent experience in customer service.

Hubbell Incorporated

Hubbell creates critical infrastructure solutions that power our customers, communities, people and the planet. Our company is strategically aligned around enabling grid modernization and electrification. As more products plug in to an aging grid, Hubbell solutions enable the transition to a more reliable, resilient and efficient energy infrastructure. Founded in 1888 our innovation has made us a leading global manufacturer of high quality electrical and utility solutions enabling customers to operate critical infrastructure reliably and efficiently.

The company operates in two segments. Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate and control energy across utility applications and Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. Our vertical market solutions can be applied to markets including Data Centers, Renewables, Commercial Buildings, Industrial, Telecom and Transportation. Supporting both of our business segments is our corporate and Hubbell Unified Business Solutions teams that provide consistent process, tools technologies across our businesses.

We are committed to operating sustainably and ethically while promoting an inclusive and supportive culture for our people to grow and develop in their careers. Our employees proudly work and serve our communities from our headquarters in Shelton, CT, across the United States and around the globe.

Hubbell Electrical Solutions

Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. HES provides the critical components that allow operators of buildings, factories and other industrial infrastructure to connect, protect, wire and manage power.

Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.

The above summary of position responsibilities and requirements is not intended, and should not be construed, to be an exhaustive list of duties, skills, efforts, physical requirements, or working conditions associated with the position. It is intended to be an accurate reflection of those principal position elements essential for making decisions related to position performance, employee development, and compensation.