Construction Customer Service and Admin Specialist

OLDCASTLE INFRASTRUCTURE, INC. in; Sweetwater (TN); On-site; USD 62,000 - 73,000; Full time

Benefits offered by this job

401(k) plan

Health, dental, and vision insurance

Short-term and long-term disability

Life insurance

Paid time off

Paid holidays

Job summary

Oldcastle Infrastructure, a CRH Company, is a leading provider of outdoor living products and utility infrastructure solutions in North America. This CSR position will ensure a strong customer experience by responding to inbound calls, qualifying leads, handling transactional inquiries through to delivery in a timely and professional manner.

The role is located at our plant in Stockton, CA, and offers a comprehensive benefits package including health, dental, and vision insurance, a 401(k) plan,

Qualifications

• High school diploma or equivalent.
• 2+ years related experience.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office (Excel, Word, PowerPoint).
• Strong organizational skills; able to manage priorities and workflow.
• Able to work independently and as a member of various teams.

Responsibilities

• Develop a comprehensive understanding of Oldcastle products, systems, and business contacts to efficiently support customer requests.
• Perform administrative duties for all steps of the departments.
• Answer incoming customer telephone calls in a courteous and professional manner.
• Support operations by organizing and implementing administrative systems.
• Keep timely and orderly records such as daily receipts, files, employee records and other documents.
• Respond to and investigate customer inquiries, concerns, and issues via phone, fax, mail, and email in a timely and courteous manner.
• Administrative and accounting functions such as filing systems, NOVAtime, reports needed for managers.
• Receive, record, and route customer concerns/changes in appropriate manner.
• Answer customer inquiries and provide appropriate technical and/or product information.

Skills

Verbal and written communication

Organizational skills

Independent & team work

Prioritization & workflow management

Education

High school diploma / equivalent

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

Oldcastle Infrastructure, a CRH Company, is a leading provider of outdoor living products and utility infrastructure solutions in North America. This CSR position will ensure a strong customer experience by responding to inbound calls, qualifying leads, handling transactional inquiries through to delivery in a timely and professional manner.

The role is located at our plant in Stockton, CA, and offers a comprehensive benefits package including health, dental, and vision insurance, a 401(k) plan,