Customer Experience Specialist — CRM & Orders

Cal-Maine Foods, Inc.; Burlington (WI); On-site; USD 51,577,000 - 63,039,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Free Life insurance

Paid time off

Vision insurance

Company stock contribution

Job summary

Echo Lake Foods in Burlington, Wisconsin, is seeking a skilled Customer Service Representative to serve as the main liaison between customers and internal teams. The role handles inquiries, orders, returns, and issue resolution while maintaining strong relationships and clear cross-department communication.

Ideal candidates will have CRM/ERP experience, proficiency in Excel, and excellent written and verbal communication in a fast-paced environment.

Qualifications

• Experience with CRM/ERP systems and strong Excel skills.
• High school diploma required; bachelor coursework preferred.
• Excellent verbal and written communication abilities.

Responsibilities

• Respond to customer inquiries via phone and email promptly.
• Serve as the primary point of contact for customers.
• Provide product, policy, and procedure information accurately.
• Resolve issues and maintain high customer satisfaction.
• Document interactions and update CRM records.
• Process orders and returns with internal teams for accuracy.
• Escalate complex issues when needed.
• Identify opportunities to improve the customer experience.

Skills

CRM systems

Microsoft Excel

Verbal communication

Written communication

Multitasking

Time management

Problem solving

Education

High school diploma

Bachelor’s coursework in Business/Communications

Tools

ERP systems

Job description

Echo Lake Foods in Burlington, Wisconsin, is seeking a skilled Customer Service Representative to serve as the main liaison between customers and internal teams. The role handles inquiries, orders, returns, and issue resolution while maintaining strong relationships and clear cross-department communication.

Ideal candidates will have CRM/ERP experience, proficiency in Excel, and excellent written and verbal communication in a fast-paced environment.