Customer Experience & Order Fulfillment Specialist

Intek Plastics, Inc.; Eau Claire (WI); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Collaborative, customer-focused culture

Opportunity to make a direct impact on customer satisfaction

Stable role with growth opportunities

Job summary

ViziRecruiter, LLC. is seeking a Customer Experience Specialist in Eau Claire, Wisconsin. This role focuses on delivering high-quality service and managing customer accounts while processing orders and coordinating with internal teams. Ideal candidates should have a Bachelor's degree in Business and over five years of relevant experience. Strong communication and multitasking skills are essential. The position offers a full-time role with opportunities for growth and a collaborative work environment.

Qualifications

• 5+ years of customer service, customer support, or account management experience.
• Proficiency in Microsoft Office and general computer systems.
• Ability to work independently and across cross-functional teams.

Responsibilities

• Serve as the primary point of contact for assigned customer accounts.
• Manage incoming customer service calls and emails professionally.
• Process and coordinate orders from entry through completion.
• Provide proactive order status updates and resolve issues as needed.
• Collaborate with sales, shipping, and operations teams to meet customer requirements.

Skills

Time management

Organization

Multitasking

Communication skills

Customer-focused mindset

Education

Bachelor’s degree in Business or equivalent experience

Tools

Microsoft Office

Job description

ViziRecruiter, LLC. is seeking a Customer Experience Specialist in Eau Claire, Wisconsin. This role focuses on delivering high-quality service and managing customer accounts while processing orders and coordinating with internal teams. Ideal candidates should have a Bachelor's degree in Business and over five years of relevant experience. Strong communication and multitasking skills are essential. The position offers a full-time role with opportunities for growth and a collaborative work environment.