Customer Experience Specialist - Collision Center

Fix Network; Naples (FL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

State-of-the-art facility

Team-oriented culture

Full-time position

Professional development opportunities

Supportive leadership

Job summary

Fix Network’s ProColor Collision center in Naples, FL seeks a Customer Service Representative to deliver a legendary customer experience from intake to delivery. You will greet customers, manage vehicle intake, document conditions, and explain the repair process while coordinating with insurance partners and technicians.

As a brand ambassador, you will uphold professionalism, transparency, and care in every interaction.

Qualifications

• High school diploma or GED required.
• Valid driver’s license with a clean driving record.
• Previous customer service experience required (body shop experience preferred).
• Administrative or data entry experience preferred.
• Experience with Mitchell RepairCenter preferred.
• Estimating experience considered a plus.
• Strong negotiation and objection‑handling skills.
• Excellent verbal and written communication abilities.
• High level of professionalism, discretion, and tact.
• Computer proficiency (MS Word, Excel, email systems).

Responsibilities

• Deliver an exceptional customer experience aligned with ProColor best practices and LEI performance standards.
• Greet customers and manage vehicle intake and delivery processes.
• Conduct vehicle walk‑arounds; document related and unrelated damage.
• Take photos of vehicle condition and upload documentation into the Business Management System (BMS).
• Explain the repair process clearly and set expectations with customers.
• Prepare and process intake, delivery, and payment documentation (deductibles, customer pay, etc.).
• Schedule and follow up on customer appointments based on shop availability.
• Communicate with customers and insurance partners via phone, email, text, and video calls.
• Collaborate with the production and sales teams to ensure timely, high‑quality vehicle delivery.
• Assign work orders to technicians as required.
• Keep the BMS and related systems accurate and up to date.
• Support front office operations, administrative tasks, filing, and data entry.
• Import, verify, and maintain accurate records in accounting systems.
• Maintain a clean, organized, and professional front office environment.
• Comply with all company policies, procedures, and health & safety standards.
• Perform other related duties as assigned.

Skills

Customer service

Data entry

Communication

Negotiation

Professionalism

Education

High school diploma or GED

Tools

Mitchell RepairCenter

MS Word

Excel

Email systems

Job description

Fix Network’s ProColor Collision center in Naples, FL seeks a Customer Service Representative to deliver a legendary customer experience from intake to delivery. You will greet customers, manage vehicle intake, document conditions, and explain the repair process while coordinating with insurance partners and technicians.

As a brand ambassador, you will uphold professionalism, transparency, and care in every interaction.