Front Desk CSR - Modern Collision Center & Growth

Mondofix Inc.; Naples (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Modern collision center

Team-oriented culture

Full-time position

Professional development

Supportive leadership

Job summary

Mondofix Inc. Naples, Florida is opening a brand-new ProColor Collision Customer Service Representative position.

You will greet customers, manage vehicle intake and delivery, and document vehicle conditions to ensure accurate records in the BMS. You will explain the repair process, coordinate with insurance partners and technicians, and maintain a clean, professional front office while delivering a legendary customer experience daily.

Qualifications

• High school diploma or GED required.
• Valid driver’s license with a clean driving record.
• Previous customer service experience required (body shop experience preferred).
• Administrative or data entry experience (preferred).
• Experience with Mitchell RepairCenter (preferred).
• Estimating experience considered a plus.
• Strong negotiation and objection‑handling skills.
• Excellent verbal and written communication abilities.
• High level of professionalism, discretion, and tact.
• Computer proficiency (MS Word, Excel, email systems).

Responsibilities

• Deliver an exceptional customer experience aligned with ProColor best practices and LEI performance standards
• Greet customers and manage vehicle intake and delivery processes
• Conduct vehicle walk‑arounds; document related and unrelated damage
• Take photos of vehicle condition and upload documentation into the Business Management System (BMS)
• Explain the repair process clearly and set expectations with customers
• Prepare and process intake, delivery, and payment documentation (deductibles, customer pay, etc.)
• Schedule and follow up on customer appointments based on shop availability
• Communicate with customers and insurance partners via phone, email, text, and video calls
• Collaborate with the production and sales teams to ensure timely, high‑quality vehicle delivery
• Assign work orders to technicians as required
• Keep the BMS and related systems accurate and up to date
• Support front office operations, administrative tasks, filing, and data entry
• Import, verify, and maintain accurate records in accounting systems
• Maintain a clean, organized, and professional front office environment
• Comply with all company policies, procedures, and health & safety standards
• Perform other related duties as assigned

Skills

Customer service

Negotiation

Objection handling

Communication

Discretion

Professionalism

Data entry

Computer proficiency

Education

High school diploma or GED

Tools

Mitchell RepairCenter

MS Word

Excel

Email systems

Job description

Mondofix Inc. Naples, Florida is opening a brand-new ProColor Collision Customer Service Representative position.

You will greet customers, manage vehicle intake and delivery, and document vehicle conditions to ensure accurate records in the BMS. You will explain the repair process, coordinate with insurance partners and technicians, and maintain a clean, professional front office while delivering a legendary customer experience daily.