Collision Center Customer Experience Specialist

Mondofix Inc.; San Marcos (CA); On-site; USD 29,000 - 33,000; Full time

Job summary

Mondofix Inc. is seeking a ProColor Collision Customer Service Representative to deliver an outstanding customer experience from intake to delivery. You will greet customers, manage vehicle intake, document damage, and coordinate with insurance partners in a fast-paced environment.

The role requires a high school diploma, a clean driving record, and prior customer service or data entry experience. This is a full-time position with a competitive hourly pay of $20.77–$23.75 and opportunities to

Qualifications

• High school diploma or GED required.
• Valid driver’s license with a clean driving record.
• Previous customer service experience required (body shop experience preferred).
• Administrative or data entry experience (preferred).
• Experience with Mitchell RepairCenter (preferred).
• Estimating experience considered a plus.
• Strong negotiation and objection‑handling skills.
• Excellent verbal and written communication abilities.
• High level of professionalism, discretion, and tact.
• Computer proficiency (MS Word, Excel, email systems).

Responsibilities

• Deliver an exceptional customer experience aligned with ProColor best practices and LEI performance standards.
• Greet customers and manage vehicle intake and delivery processes.
• Conduct vehicle walk‑arounds; document related and unrelated damage.
• Take photos of vehicle condition and upload documentation into the Business Management System (BMS).
• Explain the repair process clearly and set expectations with customers.
• Prepare and process intake, delivery, and payment documentation (deductibles, customer pay, etc.).
• Schedule and follow up on customer appointments based on shop availability.
• Communicate with customers and insurance partners via phone, email, text, and video calls.
• Collaborate with the production and sales teams to ensure timely, high‑quality vehicle delivery.
• Assign work orders to technicians as required.
• Keep the BMS and related systems accurate and up to date.
• Support front office operations, administrative tasks, filing, and data entry.
• Import, verify, and maintain accurate records in accounting systems.
• Maintain a clean, organized, and professional front office environment.
• Comply with all company policies, procedures, and health & safety standards.
• Perform other related duties as assigned.

Skills

Customer service experience

Communication skills

Administrative experience

Data entry

Problem solving

Education

High school diploma or GED

Tools

Mitchell RepairCenter

MS Word

MS Excel

Email systems

Job description

Mondofix Inc. is seeking a ProColor Collision Customer Service Representative to deliver an outstanding customer experience from intake to delivery. You will greet customers, manage vehicle intake, document damage, and coordinate with insurance partners in a fast-paced environment.

The role requires a high school diploma, a clean driving record, and prior customer service or data entry experience. This is a full-time position with a competitive hourly pay of $20.77–$23.75 and opportunities to