Auto Collision Customer Experience Specialist

Carrossier ProColor; San Marcos (CA); On-site; USD 59,515,000 - 68,053,000; Full time

Job summary

ProColor Collision in San Marcos, CA is hiring a Customer Service Representative to deliver an outstanding experience from vehicle intake to delivery, acting as a brand ambassador. This full-time role supports front office operations, scheduling, and coordination with insurers and technicians.

The position requires a high school diploma or GED, a valid driver’s license, and excellent communication skills, with prior customer service and data entry experience preferred.

Qualifications

• High school diploma or GED required.
• Valid driver’s license with a clean driving record.
• Previous customer service experience required (body shop experience preferred).
• Administrative or data entry experience preferred.
• Experience with Mitchell RepairCenter preferred.
• Estimating experience considered a plus.
• Strong negotiation and objection‑handling skills.
• Excellent verbal and written communication abilities.
• High level of professionalism, discretion, and tact.
• Computer proficiency (MS Word, Excel, email systems).

Responsibilities

• Deliver an exceptional customer experience aligned with ProColor best practices and LEI performance standards.
• Greet customers and manage vehicle intake and delivery processes.
• Conduct vehicle walk‑arounds; document related and unrelated damage.
• Take photos of vehicle condition and upload documentation into the BMS.
• Explain the repair process clearly and set expectations with customers.
• Prepare and process intake, delivery, and payment documentation (deductibles, customer pay, etc.).
• Schedule and follow up on customer appointments based on shop availability.
• Communicate with customers and insurance partners via phone, email, text, and video calls.
• Collaborate with production and sales teams to ensure timely, high‑quality vehicle delivery.
• Assign work orders to technicians as required.
• Keep the BMS and related systems accurate and up to date.
• Support front office operations, administrative tasks, filing, and data entry.
• Import, verify, and maintain accurate records in accounting systems.
• Maintain a clean, organized, and professional front office environment.
• Comply with all company policies, procedures, and health & safety standards.
• Perform other related duties as assigned

Skills

Customer service

Communication

Negotiation

Data entry

Education

High school diploma or GED

Tools

Mitchell RepairCenter

Job description

ProColor Collision in San Marcos, CA is hiring a Customer Service Representative to deliver an outstanding experience from vehicle intake to delivery, acting as a brand ambassador. This full-time role supports front office operations, scheduling, and coordination with insurers and technicians.

The position requires a high school diploma or GED, a valid driver’s license, and excellent communication skills, with prior customer service and data entry experience preferred.