Customer Experience Specialist & Center Liaison

FASTSIGNS International. Inc; Akron (OH); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

401k after 6 months

Paid vacation

No weekends

Training opportunities

Job summary

FASTSIGNS Akron is looking for a friendly Customer Service Representative to be the first point of contact for customers in our center. You will handle inquiries, provide product information, and help coordinate communications across two FASTSIGNS centers.

Ideal candidates have 1–2 years in retail or counter sales, a high school diploma, and strong listening and organizational skills. This on-site role offers growth through ongoing training and a supportive team.

Qualifications

• 1–2 years of retail or counter sales experience preferred.
• High school diploma or equivalent.
• Outgoing, responsive, eager to learn and has the ability to build relationships.
• Great listening and organization skills.
• Ability to view a computer screen for long periods (4 hours or more per day).
• Enjoy working in a fast paced environment that requires coordinating schedules and attention to detail.

Responsibilities

• Be the initial contact with current and prospective customers in our FASTSIGNS Center.
• Help coordinate all communication across two Fastsigns centers.
• Assist the owners in process development and administration.
• Enjoy being involved in daily team meetings and be directly involved in the success of the FASTSIGNS Center.
• Work with customers in numerous ways such as email, telephone, in-person and at their place of business.
• Build long-lasting relationships by turning prospects into long term clients.

Skills

Customer service

Retail experience

Communication skills

Organizational skills

Education

High school diploma

Tools

CRM software

Job description

FASTSIGNS Akron is looking for a friendly Customer Service Representative to be the first point of contact for customers in our center. You will handle inquiries, provide product information, and help coordinate communications across two FASTSIGNS centers.

Ideal candidates have 1–2 years in retail or counter sales, a high school diploma, and strong listening and organizational skills. This on-site role offers growth through ongoing training and a supportive team.