Customer Success & Sales Support Specialist

FASTSIGNS International. Inc; Stamford (CT); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Competitive Pay

Paid Vacation and Holidays

Performance Bonus

Ongoing Training Opportunities

Job summary

FASTSIGNS Center is seeking a Customer Service Representative to be the first point of contact for customers. The role involves preparing estimates, processing work orders, and ensuring timely delivery of customized signage.

You will participate in daily team meetings, contribute to business and marketing plans, and help build long-term client relationships by assisting customers through multiple channels. A background in retail or counter sales is preferred and strong communication is essential.

Qualifications

• 2-3 years of retail or counter sales experience preferred.
• High school diploma or equivalent.
• Outgoing, responsive, eager to learn and has the ability to build relationships.
• Great listening and organization skills.
• Ability to sit for long periods (4 hours or more).
• Ability to view a computer screen for long periods (4 hours or more).
• Ability to work under pressure to output high volume, high-quality work.

Responsibilities

• Be the initial contact with current as well as prospective customers in our FASTSIGNS Center.
• Learn to prepare estimates, implement work orders and ensure timely delivery of finished orders.
• Enjoy being involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center.
• Work with customers in numerous ways such as email, telephone, in-person and at their place of business.
• Build long-lasting relationships by turning prospects into long term clients.

Skills

Customer service

Communication

Relationship building

Education

High school diploma or equivalent

Job description

FASTSIGNS Center is seeking a Customer Service Representative to be the first point of contact for customers. The role involves preparing estimates, processing work orders, and ensuring timely delivery of customized signage.

You will participate in daily team meetings, contribute to business and marketing plans, and help build long-term client relationships by assisting customers through multiple channels. A background in retail or counter sales is preferred and strong communication is essential.