Customer Experience Specialist: Calm, Empathetic Solver

Kforce Inc; San Antonio (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

Kforce is seeking a Customer Experience Representative in San Antonio, TX to be the first point of contact for customers. You will resolve issues, document interactions, and contribute insights to improve product features.

The role requires strong communication, emotional intelligence, and the ability to stay calm under pressure in a fast-paced environment. This position supports a dynamic services team, with emphasis on timely responses via phone, chat, or email, and collaboration in daily

Qualifications

• 1+ years of experience in a customer service, contact center, or support role (preferred but not required).
• Strong verbal and written communication skills.
• High emotional intelligence and active listening skills.
• Tech-comfortable - able to learn and navigate multiple systems/tools.
• Reliable, organized, and a proactive problem-solver.
• Ability to remain calm and professional under pressure.

Responsibilities

• Respond promptly to customer inquiries via phone, chat, or email with professionalism and care.
• Resolve customer concerns related to orders, services, promotions, or general support.
• Accurately document customer interactions and resolutions in internal systems.
• Participate in daily team huddles to share insights and updates on customer experience trends.
• Escalate complex issues appropriately and follow up to ensure resolution.
• Analyze feedback to help identify recurring issues and improvement opportunities.

Skills

Customer service experience

Communication skills

Emotional intelligence / active listen

Tech-savvy

Calm under pressure

Tools

CRM software

Ticketing systems

Job description

Kforce is seeking a Customer Experience Representative in San Antonio, TX to be the first point of contact for customers. You will resolve issues, document interactions, and contribute insights to improve product features.

The role requires strong communication, emotional intelligence, and the ability to stay calm under pressure in a fast-paced environment. This position supports a dynamic services team, with emphasis on timely responses via phone, chat, or email, and collaboration in daily