Patient Experience Specialist

Solace; United States; Remote; USD 48,000 - 64,000; Full time

Job summary

Solace is seeking a Customer Experience Representative in the United States to support patients and advocates via phone, email, and chat. You will help confirm appointments, troubleshoot, and craft creative solutions to issues while ensuring a smooth first experience for new clients.

You will gather feedback, build strong client relationships and report actionable notes to drive continuous improvement. The role requires empathy, adaptability, and a demonstrated ability to work across teams and

Qualifications

• Empathy is your superpower and you handle tough conversations by phone, email or chat.
• You’re detail-oriented and understand small details can matter greatly.
• You learn fast on a computer and thrive in hectic moments.
• You’re a natural troubleshooter who asks the right questions.
• You solve problems creatively and coordinate with teammates when needed.
• You welcome feedback and use it to improve outcomes.
• You ensure great results for every person you interact with.
• You enjoy working with people from all walks of life to help them get the care they deserve.
• You form quick bonds with clients and stay calm under pressure while resolving issues.
• You’re flexible and ready to jump in when asked.

Responsibilities

• Learn Solace systems, tools and technology to provide a great support experience.
• Use provided resources to deliver world-class customer service to clients and advocates.
• Gather and track feedback to improve the customer experience and platform.
• Build strong relationships so clients feel heard and understood.
• Report issues with detailed notes to help implement solutions.
• Resolve inquiries via phone, email and chat to complete satisfaction.

Skills

Empathy

Detail-oriented

Tech savvy

Troubleshooter

Creative solver

Feedback-driven

People skills

Team player

Adaptable

Job description

Solace is seeking a Customer Experience Representative in the United States to support patients and advocates via phone, email, and chat. You will help confirm appointments, troubleshoot, and craft creative solutions to issues while ensuring a smooth first experience for new clients.

You will gather feedback, build strong client relationships and report actionable notes to drive continuous improvement. The role requires empathy, adaptability, and a demonstrated ability to work across teams and