Customer Experience Specialist- Part Time- Johnston & Murphy

Genesco; Nashville (TN); On-site; USD 34,000 - 42,000; Full time

Job summary

Johnston & Murphy, part of Genesco, seeks a Customer Experience Specialist I to provide prompt support to customers and retail locations across the US. The role emphasizes clear communication, problem solving, and brand advocacy.

The ideal candidate will handle orders, shipments, and returns via phone and email, while meeting team goals and contributing to process improvements. A strong focus on customer satisfaction is essential.

Qualifications

• 1–2 years of customer service or call center experience.
• Retail experience preferred.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office; Word and Excel.
• Ability to quickly learn new software and applications.
• Follow procedures with minimal error.

Responsibilities

• Provide timely support via phone and e-mail from customers, retail stores and other departments concerning orders, shipments and returns
• Meet individual and team customer focused goals
• Provide timely feedback regarding system needs, process improvements, website issues or customer concerns
• Act as an ambassador for the brand, and adhere to an appropriate and effective set of core values
• Make good decisions based on analysis and knowledge; work with urgency and move issues to closure
• Assist with special projects within our Retail Operations and E-Commerce Departments

Skills

Customer service

Verbal communication

Written communication

Multi-tasking

Interpersonal skills

Problem solving

Education

High school diploma or equivalent

Some college preferred

Tools

Microsoft Office (Word)

Microsoft Excel

Job description

Job Summary:

As the Customer Experience Specialist I, you will be responsible for providing prompt and intermediate support to Johnston & Murphy customers, and Johnston & Murphy retail locations across the US. The ideal candidate has excellent verbal and written communication skills, is a problem solver with the ability to think creatively to resolve issues and is both empathetic and understanding of doing what is right for the customer. To be successful in this role, you must have the ability to effectively multi-task and manage your work as well as learn new software and applications.

Job Responsibilities:

• Provide timely support via phone and e‑mail from customers, retail stores and other departments concerning orders, shipments and returns
• Meet individual and team customer focused goals
• Provide timely feedback regarding system needs, process improvements, website issues or customer concerns
• Act as an ambassador for the brand, and adhere to an appropriate and effective set of core values
• Make good decisions based on analysis and knowledge; works with a sense of urgency and moves issues to closure
• Assist with special projects within our Retail Operations and E-Commerce Departments

Job Requirements:

• 1-2 years of customer service/call center experience; 1 year of retail experience preferred
• High school diploma or equivalent, some college preferred.
• Proficient in Microsoft Office; especially Word and Excel
• Ability to quickly learn new software and applications
• Excellent verbal and written communication skills
• Follow procedures in place with minimal error
• Ability to manage work and effectively multi-task
• Use effective interpersonal skills and customer focused attitude to contribute to the success of the team
• Must be able to work a scheduled shift between the hours of 7:00am and 7:00pm Monday - Friday and an occasional Saturday shift from 9:00am to 2:00pm.