Customer Experience Specialist - Banking

Fifth Third Bank; Texas; On-site; USD 32,000 - 42,000; Full time

Job summary

Fifth Third Bank in Sugar Land, TX is seeking a Customer Service Representative who can listen to customers, identify needs, and guide them to solutions that fit their financial goals. You will support daily office tasks, maintain accurate records, and uphold the bank's standards of service and integrity.

You will handle cash with care, follow policies, and refer complex cases to bankers and business partners.

Qualifications

• High school diploma/GED.
• Extensive cash handling.
• Public contact; adhere to dress code.
• Ability to interact confidently with the public.
• Knowledge of retail policies and procedures.
• Strong judgment in decision-making and problem resolution.
• Align with company values; be inclusive.
• Scheduling flexibility.

Responsibilities

• Deepen relationships and guide customers to financial solutions.
• Provide timely follow-ups and issue resolution.
• Refer customers to Bankers and partners for consultations.
• Maintain knowledge of Retail products and services; use referral tools.

Skills

Customer service

Cash handling

Public interaction

Communication

Education

High school diploma/GED

Tools

POS system

Job description

Fifth Third Bank in Sugar Land, TX is seeking a Customer Service Representative who can listen to customers, identify needs, and guide them to solutions that fit their financial goals. You will support daily office tasks, maintain accurate records, and uphold the bank's standards of service and integrity.

You will handle cash with care, follow policies, and refer complex cases to bankers and business partners.