Banking Customer Experience Specialist

Fifth Third Bank; Sugar Land (TX); Vor Ort; USD 32.000 - 42.000; Vollzeit

Zusammenfassung

Fifth Third Bank in Sugar Land, TX is seeking a Customer Service Representative to provide excellent service, handle inquiries, and guide customers to appropriate solutions. You will help deepen relationships while maintaining confidentiality and following bank policies.

The role focuses on daily office responsibilities, referrals to bankers, and timely communication. This position requires cash handling, strong interpersonal skills, and a commitment to integrity and teamwork within the One Bank

Qualifikationen

• High school diploma or GED required.
• Experience handling cash and in-person transactions.
• Ability to interact professionally with the public and maintain confidentiality.
• Knowledge of retail banking policies and procedures.

Aufgaben

• Provide excellent customer service in all interactions and refer customers to appropriate partners.
• Maintain balancing records and report outages or discrepancies.
• Handle customer questions, follow up, and ensure timely communication.
• Refer customers to bankers and partners for consultative conversations.
• Follow bank policies and uphold ethical standards.

Kenntnisse

Cash handling

Customer service

Interpersonal communication

Policy knowledge

Scheduling flexibility

Ausbildung

High school diploma/GED

Jobbeschreibung

Fifth Third Bank in Sugar Land, TX is seeking a Customer Service Representative to provide excellent service, handle inquiries, and guide customers to appropriate solutions. You will help deepen relationships while maintaining confidentiality and following bank policies.

The role focuses on daily office responsibilities, referrals to bankers, and timely communication. This position requires cash handling, strong interpersonal skills, and a commitment to integrity and teamwork within the One Bank