Customer Experience Specialist - Baby Apparel

Carters Inc.; Sagamore (MA); On-site; USD 2,066,000 - 2,342,000; Full time

Benefits offered by this job

30% brand discount

Education assistance (GED/bachelor’s)

Professional development

Career growth

Job summary

Carter’s Inc. is the largest North American apparel retailer for babies and young children, offering Carter’s, OshKosh B’gosh, SkipHop, and Little Planet brands. We value teamwork, growth, and a welcoming environment for our associates.

As a Sales Associate, you will greet customers, help them explore baby essentials, and support them through the shopping journey across in-store and online channels. Your role includes POS transactions, floor replenishment, and promoting loyalty programs, with

Qualifications

• Demonstrated customer service and engagement skills
• Effective and professional verbal and written communication skills
• Ability to manage multiple tasks at once
• Positive, solutions-oriented mindset

Responsibilities

• Welcome customers with a warm greeting and provide assistance with our product styles, features, and benefits
• Confidently and proactively resolve issues for customers in a busy retail environment
• Meet customer needs by assisting with omnichannel as needed to ensure a positive shopping experience
• Execute and expedite point of sale/register transactions
• Complete floor replenishment and shipment as needed
• Articulate current promotional events and the brand loyalty program, including credit, to customers
• Minimize store loss by providing exceptional customer service and maintaining a safe, clean store

Skills

Customer service

Multitasking

Communication skills

Problem solving

Job description

Carter’s Inc. is the largest North American apparel retailer for babies and young children, offering Carter’s, OshKosh B’gosh, SkipHop, and Little Planet brands. We value teamwork, growth, and a welcoming environment for our associates.

As a Sales Associate, you will greet customers, help them explore baby essentials, and support them through the shopping journey across in-store and online channels. Your role includes POS transactions, floor replenishment, and promoting loyalty programs, with