Customer Experience Specialist - Auto Repair & Insurance

Classic Collision Corporate Services LLC; Buda, Northern (TX, KY); Híbrido; USD 34.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Supportive Team Culture

Company match 401K

Paid Time Off – 6 Paid Holiday

Rewarding Work

Descripción de la vacante

Classic Collision in Buda, TX is seeking a Customer Service Representative to be the first friendly contact for customers and to guide them through the repair process and insurance coordination. The role includes coordinating rental cars and DRP-related tasks while maintaining strong customer relations.

The CSR will manage communications during repairs, assist with invoicing reconciliation, and help keep the waiting area comfortable and organized, contributing to a high-quality service

Formación

• Must be at least 18 years of age.
• Previous experience in customer service or related fields preferred.
• Valid driver’s license and eligibility for company insurance.
• Effective written and verbal communication and interpersonal skills.
• Strong organization, multi-tasking, time management, and adaptability in a fast-paced environment.

Responsabilidades

• Explain and educate customers on repair process and insurance claim information.
• Maintain knowledge of insurance partner requirements for authorizations, billing, and load level processes.
• Coordinate rental car / tow companies for one-stop service to all customers.
• Ensure vehicles are delivered to customers by the service advisor or backup teammate.
• Assist in customer communication throughout the repair process.
• Monitor DRP assignments, estimate/repair appointments, and capture rates of assignments.
• Follow up on DRP assignments to maintain sales for the center.
• Maintain DRP logbooks and Enterprise ARMS daily.
• Assist with reconciling invoices to payables report daily and monthly.
• Ensure customer waiting area is clean and stocked.
• Perform other administrative tasks and other duties as required.
• Other duties as assigned.

Conocimientos

18+ age requirement

Customer service

Valid driver's license

Communication skills

Organization & multi-tasking

Descripción del empleo

Classic Collision in Buda, TX is seeking a Customer Service Representative to be the first friendly contact for customers and to guide them through the repair process and insurance coordination. The role includes coordinating rental cars and DRP-related tasks while maintaining strong customer relations.

The CSR will manage communications during repairs, assist with invoicing reconciliation, and help keep the waiting area comfortable and organized, contributing to a high-quality service