Customer Experience Specialist - Auto Collision

Gerber Payroll Services, Inc.; Sanford (NC); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Paid time off

Parental leave

Medical insurance

Dental & Vision insurance

401(k)

Short-term disability

Education opportunities

Uniform stipend

Daily pay option

Job summary

Gerber Collision & Glass is seeking a Customer Service Representative to provide an exceptional customer experience for customers and insurance partners. The role involves scheduling vehicle repairs, processing insurance assignments, and coordinating with internal teams to ensure accurate repair orders.

Ideal candidates will have a High School Diploma or GED and at least 1 year in a similar role, with strong multitasking, attention to detail, and excellent communication and sales-oriented

Qualifications

• High School Diploma or GED required.
• 1 year experience in a similar role preferred.
• Strong multitasking and communication skills required.

Responsibilities

• Provide exceptional customer experience for customers and insurance partners.
• Manage scheduling of vehicle repair appointments using CCC One and scripts.
• Process insurance assignments and repair authorizations for disassembly.
• Prepare repair order packets with QC checklists and parts lists.
• Maintain communication records with customers or insurers in CCC One.
• Update rental information in CCC One and ARMS as needed.

Skills

Multitasking

Attention to detail

Communication

Sales drive

Customer service

Education

High School Diploma or GED

Tools

CCC One

ARMS

Job description

Gerber Collision & Glass is seeking a Customer Service Representative to provide an exceptional customer experience for customers and insurance partners. The role involves scheduling vehicle repairs, processing insurance assignments, and coordinating with internal teams to ensure accurate repair orders.

Ideal candidates will have a High School Diploma or GED and at least 1 year in a similar role, with strong multitasking, attention to detail, and excellent communication and sales-oriented