Customer Experience Specialist — Auto Collision

Classic Collision Corporate Services LLC; Gainesville (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Supportive team culture

Company match 401K

Paid time off

6 paid holidays

Rewarding work

Job summary

Classic Collision is seeking a Customer Service Representative to be the first impression of our customer experience, explaining the repair process and insurance steps with clarity. You'll coordinate rental car and tow services, monitor DRP assignments, maintain DRP logbooks, and help keep the waiting area comfortable while delivering exceptional service.

We offer competitive pay, benefits, 401K match, paid time off including holidays, and opportunities for advancement within a rapidly growing

Qualifications

• Must be at least 18 years old.
• Previous experience in customer service, sales, or related fields preferred.
• Must have a valid driver’s license and be eligible for company insurance.
• Effective written and verbal communication and interpersonal skills.
• Strong organizational and time-management abilities in a fast-paced environment.

Responsibilities

• Explain and educate customers on repair processes and insurance information at a high level.
• Maintain knowledge of insurance partner requirements for authorizations, billing, and loads.
• Coordinate Rental Car / Tow services to provide one-stop service for customers.
• Ensure vehicles are delivered to customers by the service advisor or backup teammate.
• May assist in customer communication during the repair process.
• Monitor DRP assignments, estimate/repair appointments and capture rates.
• Follow up on DRP assignments to maintain center sales.
• Maintain DRP logbooks and Enterprise ARMS daily.
• Reconcile invoices to payables reports daily and monthly as applicable.
• Keep customer waiting areas and comfort items fresh and available.
• Perform other administrative duties as required.
• Other duties as assigned.

Skills

Customer service

Communication

Organization

Multi-tasking

Job description

Classic Collision is seeking a Customer Service Representative to be the first impression of our customer experience, explaining the repair process and insurance steps with clarity. You'll coordinate rental car and tow services, monitor DRP assignments, maintain DRP logbooks, and help keep the waiting area comfortable while delivering exceptional service.

We offer competitive pay, benefits, 401K match, paid time off including holidays, and opportunities for advancement within a rapidly growing