Customer Experience Specialist: Accounts & Orders

Eagle Group; Clayton (DE); On-site; USD 38,000 - 52,000; Full time

Job summary

Eagle Group in Clayton, Delaware is seeking a Customer Service Representative/Accounts Specialist I to be the primary contact for customers, handle inquiries, and process orders in a fast-paced environment.

You will maintain customer data accuracy, resolve issues, and collaborate with internal teams to ensure satisfaction and repeat business. Strong communication and CRM experience are valued in this role.

Qualifications

• High school diploma or equivalent.
• Experience in telephone customer service or a related customer-facing role.
• Strong verbal and written communication skills.
• Ability to work effectively in a fast-paced environment.
• Basic computer proficiency, including experience with CRM systems.

Responsibilities

• Respond promptly and professionally to customer inquiries via telephone and other communication channels.
• Resolve customer issues and complaints with a focus on first-contact resolution and customer satisfaction.
• Process customer orders accurately and efficiently, ensuring all details are correctly recorded.
• Maintain and update customer account information to ensure data accuracy and integrity.
• Collaborate with other departments to address complex customer needs and provide timely solutions.
• Document all customer interactions and transactions thoroughly in the company’s CRM system.
• Adhere to company policies and procedures while maintaining a positive and helpful demeanor.

Skills

Verbal communication

Written communication

Telephone customer service

CRM software

Data entry

Education

High school diploma

Associate’s degree

Bachelor’s degree

Tools

CRM systems

Order processing systems

Job description

Eagle Group in Clayton, Delaware is seeking a Customer Service Representative/Accounts Specialist I to be the primary contact for customers, handle inquiries, and process orders in a fast-paced environment.

You will maintain customer data accuracy, resolve issues, and collaborate with internal teams to ensure satisfaction and repeat business. Strong communication and CRM experience are valued in this role.