Customer Care & Accounts Specialist

EAGLE GROUP Foodservice Equipment Division; Clayton (DE); On-site; USD 35,000 - 48,000; Full time

Job summary

Eagle Group Foodservice Equipment Division is seeking a Customer Service Representative in Clayton, Delaware. You will be the primary contact for customers, handling inquiries, resolving issues, and processing orders to maintain satisfaction and loyalty.

The role requires strong verbal and written communication, ability to work in a fast-paced setting, and proficiency with CRM systems to keep customer data accurate and up-to-date. Join a team focused on service excellence and reliable support.

Qualifications

• High school diploma or equivalent required.
• Proven experience in telephone customer service or a related customer-facing role.
• Strong verbal and written communication skills.
• Ability to work effectively in a fast-paced environment.
• Basic computer proficiency, including experience with CRM systems.

Responsibilities

• Respond promptly and professionally to customer inquiries via telephone and other communication channels.
• Resolve customer issues and complaints with a focus on first-contact resolution and customer satisfaction.
• Process customer orders accurately and efficiently, ensuring all details are correctly recorded.
• Maintain and update customer account information to ensure data accuracy and integrity.
• Collaborate with other departments to address complex customer needs and provide timely solutions.
• Document all customer interactions and transactions thoroughly in the company’s CRM system.
• Adhere to company policies and procedures while maintaining a positive and helpful demeanor.

Skills

Verbal communication

Telephone customer service

Written communication

Multitasking

Problem solving

Education

High school diploma or equivalent

Tools

CRM software

Order processing systems

Job description

Eagle Group Foodservice Equipment Division is seeking a Customer Service Representative in Clayton, Delaware. You will be the primary contact for customers, handling inquiries, resolving issues, and processing orders to maintain satisfaction and loyalty.

The role requires strong verbal and written communication, ability to work in a fast-paced setting, and proficiency with CRM systems to keep customer data accurate and up-to-date. Join a team focused on service excellence and reliable support.