Customer Care & Accounts Specialist I

Eagle Group; Clayton (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Eagle Group in Clayton, DE seeks a Customer Service Representative/Accounts Specialist I to be the primary contact for customers, handling inquiries, resolving issues, and processing orders with precision. You will maintain accurate CRM records and collaborate with departments to meet customer needs.

The role requires a high school diploma, strong communication skills, and experience with CRM systems in a fast-paced environment. Experience with order processing is preferred.

Qualifications

• High school diploma or equivalent required.
• Experience in telephone customer service or related role.
• Strong verbal and written communication skills.
• Ability to work in a fast-paced environment.
• Basic computer proficiency including CRM experience.

Responsibilities

• Respond promptly and professionally to customer inquiries via telephone and other communication channels.
• Resolve customer issues and complaints with focus on first-contact resolution and satisfaction.
• Process customer orders accurately and efficiently, ensuring all details are recorded.
• Maintain and update customer account information for data accuracy.
• Collaborate with other departments to address complex customer needs and provide timely solutions.
• Document all customer interactions and transactions in the CRM system.
• Adhere to company policies while maintaining a positive and helpful demeanor.

Skills

Verbal communication

Telephone customer service

CRM experience

Data entry

Multitasking

Education

High school diploma or equivalent

Associate/Bachelor's in Business/Communications

Tools

CRM software

Microsoft Office

Job description

Eagle Group in Clayton, DE seeks a Customer Service Representative/Accounts Specialist I to be the primary contact for customers, handling inquiries, resolving issues, and processing orders with precision. You will maintain accurate CRM records and collaborate with departments to meet customer needs.

The role requires a high school diploma, strong communication skills, and experience with CRM systems in a fast-paced environment. Experience with order processing is preferred.