Customer Success & Accounts Specialist

METAL MASTERS FOODSERVICE EQUIPMENT CO INC; Clayton (DE); On-site; USD 36,000 - 54,000; Full time

Job summary

Eagle Group in Clayton, Delaware, is seeking a Customer Service Representative/Accounts Specialist I to be the primary contact for customers. You will handle inquiries, resolve issues, and process orders in a fast-paced environment to support customer satisfaction and loyalty.

The role emphasizes accuracy in account maintenance and cross-department collaboration to meet customer needs and uphold the company’s reputation for service excellence.

Qualifications

• High school diploma or equivalent.
• Proven experience in telephone customer service or a related customer-facing role.
• Strong verbal and written communication skills.
• Ability to work effectively in a fast-paced environment.
• Basic computer proficiency, including experience with customer management software or CRM systems.

Responsibilities

• Respond promptly and professionally to customer inquiries via telephone and other communication channels.
• Resolve customer issues and complaints with a focus on first-contact resolution and customer satisfaction.
• Process customer orders accurately and efficiently, ensuring all details are correctly recorded.
• Maintain and update customer account information to ensure data accuracy and integrity.
• Collaborate with other departments to address complex customer needs and provide timely solutions.
• Document all customer interactions and transactions thoroughly in the company’s CRM system.
• Adhere to company policies and procedures while maintaining a positive and helpful demeanor.

Skills

Verbal communication

Written communication

Customer service

CRM software

Multitasking

Education

High school diploma or equivalent

Associate’s or Bachelor’s degree preferred

Tools

CRM systems

Microsoft Office

Job description

Eagle Group in Clayton, Delaware, is seeking a Customer Service Representative/Accounts Specialist I to be the primary contact for customers. You will handle inquiries, resolve issues, and process orders in a fast-paced environment to support customer satisfaction and loyalty.

The role emphasizes accuracy in account maintenance and cross-department collaboration to meet customer needs and uphold the company’s reputation for service excellence.