Customer Experience Specialist — 5-Star Service, Growth Ahead

Apex Pros Plumbing, Electric, Heating and Air; Dublin (OH); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Career advancement opportunities

Bonus opportunities

Unique educational opportunities

Job summary

A residential plumbing company in Dublin, Ohio is seeking a Customer Service Representative to enhance customer experience. The role involves managing inbound calls, processing orders, and following up to ensure satisfaction. The ideal candidate will be detail-oriented, motivated, and possess strong phone-based customer service skills, with at least 2 years of experience in a similar high-volume role. The company offers opportunities for career advancement and is looking for individuals who aim high and build careers.

Qualifications

• Must be able to pass drug testing and background checks.
• At least 2 years' experience in a high-volume Customer Service role.
• Prior Home Services Experience Would be Ideal.

Responsibilities

• Manage inbound customer calls and understand customer needs.
• Build the order in our operating system.
• Follow up with customers after service delivery.

Skills

Outstanding phone-based customer service skills

Ability to manage multiple projects

Motivation

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Office Package

Service Titan

Gmail Suite

Job description

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