Customer Experience Specialist

Ricky Heath Plumbing, Heating & Cooling; Macon (GA); On-site; USD 22,730 - 32,373; Full time

Benefits offered by this job

Competitive pay and special bonuses

Growth opportunities

Ongoing training

Paid time off

Employee appreciation

Job summary

A local plumbing service provider in Macon is seeking a Customer Service representative to deliver exceptional service and manage customer interactions. This role involves responding to customer calls, scheduling appointments, and maintaining database accuracy. Candidates should have a High School Diploma or GED and good communication skills. Flexibility in working hours is essential, as the position requires availability from Monday to Saturday, including potential nights or weekends. Competitive pay up to $20/hr is offered.

Qualifications

• High School Diploma or GED required.
• Prior call center experience preferred.
• Exceptional interpersonal and communication skills.
• Basic computer skills required.
• Able to pass a background check.

Responsibilities

• Respond to incoming customer calls with courtesy.
• Engage in outbound calling for appointments.
• Follow Customer Care “Call Script” for responses.
• Maintain accurate information in the customer database.
• Work with Dispatch to schedule service calls.

Skills

Customer service excellence

Problem resolution

Effective communication

Organizational skills

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

A local plumbing service provider in Macon is seeking a Customer Service representative to deliver exceptional service and manage customer interactions. This role involves responding to customer calls, scheduling appointments, and maintaining database accuracy. Candidates should have a High School Diploma or GED and good communication skills. Flexibility in working hours is essential, as the position requires availability from Monday to Saturday, including potential nights or weekends. Competitive pay up to $20/hr is offered.