Customer Experience Specialist

Bass Pro, LLC; Wheeling (WV); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Dental

Vision

401k Retirement Savings

Paid holidays

Paid vacation

Bass Pro Cares Fund

Job summary

Bass Pro Shops seeks a Customer Relations Outfitter in Wheeling, WV to greet customers, handle merchandise, and guide buying decisions. The role emphasizes excellent service, firearm safety, and knowledge of store promotions, while maintaining a clean, well-stocked area. Part-time position with benefits as listed.

The associate will assist with returns, process refunds, and promote CLUB memberships and in‑store pickup options, ensuring a legendary customer experience every time.

Qualifications

• High school diploma or equivalent required.
• Ability to communicate in a friendly and professional manner.
• Ability to operate computerized Point of Sale register system.

Responsibilities

• Greet customers and assist with purchases.
• Secure firearms with trigger locks.
• Handle returns and process refunds/exchanges.
• Provide information and directions to customers.
• Maintain neat, well-stocked work area.
• Promote programs such as CLUB Membership and In-Store Pick-up.

Skills

Customer service

Communication

POS operation

Cash handling

Interpersonal skills

Education

High school diploma

Tools

Point of Sale (POS)

Job description

Bass Pro Shops seeks a Customer Relations Outfitter in Wheeling, WV to greet customers, handle merchandise, and guide buying decisions. The role emphasizes excellent service, firearm safety, and knowledge of store promotions, while maintaining a clean, well-stocked area. Part-time position with benefits as listed.

The associate will assist with returns, process refunds, and promote CLUB memberships and in‑store pickup options, ensuring a legendary customer experience every time.