Customer Experience Specialist

Kroger Family of Companies; Town of Hartland (WI); On-site; USD 17,000 - 22,000; Part time

Job summary

Kroger Family of Companies is seeking a part-time front-end associate in Wisconsin to deliver friendly, efficient customer service and greet shoppers throughout the store. You’ll assist with product guidance, loading items, and ensuring a pleasant shopping environment.

Responsibilities include managing front-end operations to meet sales and labor goals, training teammates, handling checkout processes, and following safety and cash-handling procedures. Prior MS Word/Excel familiarity is a plus.

Qualifications

• Minimum High School Diploma or GED.
• 6 months related experience or training; or equivalent combination of education or experience.
• Effective interpersonal and customer service skills.
• Good math skills (ability to add, subtract, multiply and divide).
• Sound judgement/decision making skills.
• Friendly, approachable/outgoing demeanor/team player.
• Ability to work in a fast paced environment.
• Good oral and written communication skills.
• Familiar with Microsoft Office Word and Excel (DESIRED).

Responsibilities

• Provide friendly and efficient customer service by demonstrating sincerity, patience and respect in all customer interactions.
• Greet customers in a genuine and friendly manner throughout the store and assist them by escorting them to products, loading/unloading heavy items and helping them to retrieve out of reach items.
• Anticipate customer needs; effectively communicate with them and respond to questions and resolve issues in a timely manner to strengthen customer loyalty.
• Oversee front end operations to meet or exceed sales, profit and labor goals through effective cost control, labor efficiencies, excellent service and shrink control; ensure front end cleanliness, maintenance and sanitation.
• Determine work priorities and task lists to consistently maintain adequate front end conditions.
• Ensure prompt, accurate customer check-out and front-end associates adhere to company policies, as well as local, state and federal laws/regulations.
• Train, monitor and coach associates on all front end policies and procedures including proper handling of product, tender and coupons, scanning error procedures and price checks to reduce shrink and waste.
• Communicate pricing and signage discrepancies to the pricing coordinator.
• Provide back-up coverage for the service operations manager in their absence (excluding hiring and discipline).
• Gain/maintain thorough knowledge of checkout transactions policies and procedures, operations and bookkeeping: complete voids, refunds, daily exception reports, perform cash tender pickups, coin canister exchanges, till/coupon audits per company standards.
• Operate equipment (e.g., scanner, register, scale, check approval machine) per company standards.
• Assist with front-end functions (e.g., checkout transactions, stocking, bagging, cart collection and cleaning).
• Comply with and reinforce all food safety, sanitation and safety regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management; report any illegal activity.
• Must be able to perform the essential job functions of this position with or without reasonable accommodation.

Skills

Customer Service

Interpersonal Skills

Math Skills

Team Player

Communication Skills

Fast-paced Environment

Education

High School Diploma or GED

Tools

MS Word

MS Excel

Job description

Kroger Family of Companies is seeking a part-time front-end associate in Wisconsin to deliver friendly, efficient customer service and greet shoppers throughout the store. You’ll assist with product guidance, loading items, and ensuring a pleasant shopping environment.

Responsibilities include managing front-end operations to meet sales and labor goals, training teammates, handling checkout processes, and following safety and cash-handling procedures. Prior MS Word/Excel familiarity is a plus.