Customer Experience Specialist

Kedia Corporation; Tallahassee (FL); On-site; USD 35,000 - 50,000; Full time

Job summary

A company in business services located in Tallahassee is seeking a customer service representative to engage with clients, resolve issues, and maintain records of interactions. The ideal candidate should possess exceptional communication skills, with the ability to listen actively and persuade effectively. Proficiency with contact center software and CRM systems is crucial. This position offers a dynamic environment where you can contribute to enhancing customer experiences and satisfaction.

Responsibilities

• Confer with customers by telephone or in person to provide information about products or services.
• Keep records of customer interactions or transactions.
• Determine charges for services requested and collect payments.
• Resolve customers' service or billing complaints.
• Review insurance policy terms to determine coverage.

Skills

Active Listening

Speaking

Service Orientation

Persuasion

Reading Comprehension

Critical Thinking

Writing

Coordination

Social Perceptiveness

Negotiation

Tools

Autodialers

Automated attendant systems

Automatic call distributor (ACD)

Scanners

Standalone telephone caller identification

Contact center software

Customer relationship management (CRM) software

Electronic mail software

Network conferencing software

Spreadsheet software

Job description

A company in business services located in Tallahassee is seeking a customer service representative to engage with clients, resolve issues, and maintain records of interactions. The ideal candidate should possess exceptional communication skills, with the ability to listen actively and persuade effectively. Proficiency with contact center software and CRM systems is crucial. This position offers a dynamic environment where you can contribute to enhancing customer experiences and satisfaction.