Customer Experience Specialist

Mac Haik's Southway Ford; San Antonio (TX); On-site; USD 22,041 - 27,552; Full time

Benefits offered by this job

Competitive pay: $16.00 - $20.00 per hour

Excellent benefits package

Opportunities for career advancement

Supportive team environment

Job summary

Mac Haik's Southway Ford is seeking a Customer Experience Specialist to join their team in San Antonio, TX. This role involves providing outstanding customer service and ensuring every interaction exceeds expectations.

The ideal candidate will have a positive attitude, strong communication skills, and a passion for helping others. Join a supportive team focused on growth, with competitive pay and opportunities for career advancement.

Qualifications

• Positive, outgoing personality with a passion for helping others.
• Exceptional customer service and communication skills.
• Strong organizational and multitasking abilities.

Responsibilities

• Deliver an outstanding customer experience in every interaction.
• Greet customers with enthusiasm and professionalism.
• Answer and direct incoming phone calls promptly and courteously.
• Assist customers with questions and appointment scheduling.
• Support Service Advisors with administrative and customer service needs.

Skills

Customer service

Communication

Multitasking

Organizational skills

Positive attitude

Bilingual (English/Spanish)

Job description

Join Our Team as a Customer Experience Specialist!

Mac Haik's Southway Ford is seeking an enthusiastic and customer-focused individual to join our team in San Antonio, TX. If you love helping people and thrive in a fast-paced, positive environment, this is the perfect opportunity for you!

About the Role

As a Customer Experience Specialist, you will be the warm, welcoming voice and face of our dealership. You will support our commercial fleet customers by ensuring every interaction is exceptional and leaves a lasting positive impression.

Responsibilities

• Deliver an outstanding customer experience in every interaction.
• Greet customers with enthusiasm and professionalism.
• Answer and direct incoming phone calls promptly and courteously.
• Assist customers with questions, appointment scheduling, and follow-up communication.
• Support Service Advisors with administrative and customer service needs.
• Coordinate information between customers, advisors, and technicians.
• Maintain accurate customer records and documentation.
• Create a positive, organized, customer-first environment in a fast-paced setting.

Requirements

• Positive, outgoing personality with a passion for helping others.
• Exceptional customer service and communication skills.
• Strong organizational and multitasking abilities.
• Professional appearance and attitude.
• Comfortable using computers and learning dealership software.
• Automotive dealership or customer service experience preferred, but we are happy to train the right person with the right attitude.
• Bilingual (English/Spanish) is a plus.

Benefits

• Competitive pay: $16.00 - $20.00 per hour, paid weekly
• Modern facility with cutting-edge equipment.
• Supportive team environment focused on growth and development.
• Opportunities for career advancement.
• Excellent benefits package.
• Monday-Friday schedule promoting a healthy work-life balance.

About Mac Haik's Southway Ford

At Mac Haik's Southway Ford, we pride ourselves on delivering a customer experience that exceeds expectations. Our team members bring hospitality, enthusiasm, and attention to detail that make a lasting impression on every guest. Join us and be part of a premier dealership where your contributions truly matter.