Customer Service Ambassador (Career Growth Opportunity)

Mac Haik's Southway Ford; San Antonio (TX); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Flexible scheduling options

401(k)

PTO & sick leave

Job summary

Mac Haik's Southway Ford in San Antonio, Texas is hiring a high-caliber professional for a frontline administrative role at their brand-new fleet facility. You will be the operational backbone of our service department, ensuring precision in every transaction.

Candidates should be detail-oriented, polished communicators and eager to build a long-term career. Competitive pay and flexible scheduling are offered, along with health insurance and PTO.

Qualifications

• Ability to stay on your feet for extended periods.
• Comfortable working in a fast-paced environment.

Responsibilities

• Serve as the first impression of our service department.
• Accurately collect and manage customer and vehicle information.
• Document customer concerns with clarity.
• Coordinate scheduling and service flow.
• Prepare estimates and ensure accuracy.
• Support Service Advisors and technicians.
• Track vehicle progress and communicate updates.
• Review and finalize invoices.

Skills

Highly organized

Polished communicator

Tech-savvy

Customer-focused

Bilingual (Spanish and English)

Education

High school diploma or equivalent

Job description

Mac Haik’s Southway Ford – Brand New Fleet Facility

Mac Haik’s Southway Ford is not looking for “just another employee.”

We are hiring a high-caliber professional who takes pride in organization, communication, and delivering exceptional service.

This is a frontline administrative role inside our brand-new, state-of-the-art fleet facility, where professionalism, attention to detail, and accountability are non-negotiable.

If you are someone who:

• Naturally takes ownership
• Communicates clearly and confidently
• Stays organized under pressure
• And wants to build a long-term career—not just earn a paycheck

…we want to meet you.

What Makes This Role Different

This position is more than answering phones and entering data.

You will be the operational backbone of our service department, ensuring every interaction and every transaction is handled with precision and care.

You will also have the opportunity to learn the service and automotive operations side of the business, opening the door for career advancement into leadership or advisor roles.

Key Responsibilities

• Serve as the first impression of our service department—in person and over the phone
• Accurately collect and manage customer and vehicle information
• Document customer concerns with clarity and attention to detail
• Coordinate scheduling and service flow to keep operations efficient
• Prepare estimates and ensure accuracy in repair orders
• Support Service Advisors and technicians with administrative coordination
• Track vehicle progress and proactively communicate updates
• Review and finalize invoices with precision
• Deliver clear, professional explanations of completed work and charges
• Maintain organization in a fast-paced, high-volume environment

Who You Are

We’re looking for someone who stands out, not blends in.

• Highly organized and detail-driven
• Polished communicator (both written and verbal)
• Energetic, confident, and professional
• Comfortable managing multiple priorities without losing accuracy
• Tech‑savvy and quick to learn new systems
• Customer‑focused with a problem‑solving mindset, not just a “task” mindset
• Reliable, accountable, and career‑oriented
• Bilingual (Spanish and English) is a plus

No automotive experience required — we will train the right person with the right mindset.

Minimum Expectations

• High school diploma or equivalent
• Ability to stay on your feet for extended periods
• Comfortable working in a fast‑paced environment where standards are high

Compensation & Benefits

• Competitive pay (based on professionalism and capability)
• Flexible scheduling options
• Health insurance
• PTO & sick leave
• 401(k)

Why Join Southway Ford?

• Work in a modern, state‑of‑the‑art facility
• Be part of a high‑performing, professional team
• Gain valuable operational experience in a growing industry
• Build a long‑term career path, not just a job

Final Note to Applicants

We are serious about building a strong team.

If you are looking for a role where effort is optional or details don’t matter, this is not the position for you.

If you are ready to grow, learn, and perform at a high level, we encourage you to apply.