Customer Experience Specialist

Majestic Custom; Pittsburg (CA); On-site; USD 34,000 - 47,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Life insurance

Paid holidays

Vacation

Job summary

Majestic Steel is seeking an organized Order Entry Specialist to join our team in Pittsburg, CA. You will process and manage sales orders, track status, and collaborate with Account Executives to keep customers informed.

Applicants should have a Bachelor's degree or equivalent work experience, be proficient in Microsoft Office, and possess strong verbal and written communication along with solid organizational skills.

Qualifications

• Bachelor's Degree or equivalent work experience.
• Proficient in Microsoft Office and Windows-based applications.
• Strong verbal and written communication with ability to interact effectively with customers and team members at all levels.
• Strong organizational skills with ability to manage multiple priorities and meet deadlines.
• Two years of customer support experience.
• Two years of experience with flat steel products.

Responsibilities

• Order Entry: Process and manage sales orders with accuracy and attention to detail.
• Order Management: Monitor and track orders, providing timely status updates to Account Executives and customers.
• Customer Support: Deliver exceptional customer service while promoting Majestic Steel's brand, products, and services.
• Documentation: Maintain accurate and detailed records of customer interactions and order activities in our CRM system.
• Collaboration: Work closely with Account Executives and cross-functional teams to ensure customer satisfaction and assist with other job-related responsibilities as assigned.

Skills

Customer service

Attention to detail

Multitasking

Verbal communication

Education

Bachelor's degree or equivalent work experience

Tools

Microsoft Office

CRM software

Job description

• Pay: $24.73 - $34.09 per hour, based on experience
• Hours: Monday – Friday, 7:00 AM – 4:00 PM
• Benefits: Medical, dental and vision insurance, 401(k) retirement plan, life insurance, paid holidays, vacation, and more!
• Impact: Play an important role in ensuring customer orders are processed accurately and efficiently, contributing to customer satisfaction and loyalty.

What You'll Do:

• Order Entry: Process and manage sales orders with accuracy and attention to detail.
• Order Management:Monitor and track orders, providing timely status updates to Account Executives and customers.
• Customer Support: Deliver exceptional customer service while promoting Majestic Steel's brand, products, and services.
• Documentation: Maintain accurate and detailed records of customer interactions and order activities in our CRM system.
• Collaboration: Work closely with Account Executives and cross-functional teams to ensure customer satisfaction and assist with other job-related responsibilities as assigned.

Who We're Looking For:

• Education/Experience:Bachelor's Degree or equivalent work experience.
• Technical Proficiency: Proficient in Microsoft Office products and Windows-based applications.
• Communication: Strong verbal and written communication skills, with the ability to interact effectively with customers and team members at all levels.
• Organization: Strong organizational skills with the ability to manage multiple priorities and meet deadlines.

What Makes You Stand Out:

• Two (2) years of customer support experience
• Two (2) years of experience with flat steel products

At Majestic, we are committed to creating an inclusive environment where diverse voices are welcomed from associates throughout the entire organization. We have an inclusive culture, where all associates are respected; where different viewpoints, thoughts, and ideas are encouraged and embraced. Majestic is proud to be an equal opportunity employer.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.