Customer Experience Specialist

Majestic Steel USA; Pittsburg (CA); On-site; USD 34,000 - 47,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Life insurance

Paid holidays

Vacation

Job summary

Majestic Steel USA seeks a detail-oriented customer support professional to process and manage sales orders, track orders, and provide timely updates to Account Executives and customers.

You will deliver exceptional customer service, promote Majestic Steel's brand, and maintain accurate CRM records while collaborating with cross-functional teams to ensure customer satisfaction.

Qualifications

• Bachelor's Degree or equivalent work experience.
• Proficient in Microsoft Office products and Windows-based applications.
• Strong verbal and written communication skills.
• Strong organizational skills with multi-tasking ability.

Responsibilities

• Process and manage sales orders with accuracy and attention to detail.
• Monitor and track orders, provide timely status updates to Account Executives and customers.
• Deliver exceptional customer service while promoting Majestic Steel's brand, products, and services.
• Maintain accurate records of customer interactions and order activities in the CRM system.
• Collaborate with Account Executives and cross-functional teams to ensure customer satisfaction.

Skills

Customer service

Verbal communication

Written communication

Organizational skills

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Job description

Why Work With US:

• Pay: $24.73 - $34.09 per hour, based on experience
• Classification: Non-Exempt (Overtime Eligible)
• Hours: Monday - Friday, 7:00 AM - 4:00 PM
• Benefits: Medical, dental and vision insurance, 401(k) retirement plan, life insurance, paid holidays, vacation, and more!
• Impact: Play an important role in ensuring customer orders are processed accurately and efficiently, contributing to customer satisfaction and loyalty.

What You'll Do:

• Order Entry: Process and manage sales orders with accuracy and attention to detail.
• Order Management: Monitor and track orders, providing timely status updates to Account Executives and customers.
• Customer Support: Deliver exceptional customer service while promoting Majestic Steel's brand, products, and services.
• Documentation: Maintain accurate and detailed records of customer interactions and order activities in our CRM system.
• Collaboration: Work closely with Account Executives and cross-functional teams to ensure customer satisfaction and assist with other job-related responsibilities as assigned.

Who We're Looking For:

• Education/Experience: Bachelor's Degree or equivalent work experience.
• Technical Proficiency: Proficient in Microsoft Office products and Windows-based applications.
• Communication: Strong verbal and written communication skills, with the ability to interact effectively with customers and team members at all levels.
• Organization: Strong organizational skills with the ability to manage multiple priorities and meet deadlines.

What Makes You Stand Out:

• Two (2) years of customer support experience
• Two (2) years of experience with flat steel products

At Majestic, we are committed to creating an inclusive environment where diverse voices are welcomed from associates throughout the entire organization. We have an inclusive culture, where all associates are respected; where different viewpoints, thoughts, and ideas are encouraged and embraced. Majestic is proud to be an equal opportunity employer.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.