Customer Experience Specialist

Alphabe Insight Inc; Philadelphia (Philadelphia County); On-site; USD 42,000 - 47,000; Full time

Benefits offered by this job

Competitive salary

Full-time employment

Career growth

Professional development

Collaborative environment

Job summary

Lumina Agency INC is seeking a motivated and professional Customer Service Officer to join our team in Philadelphia, PA. In this role, you will serve as an important point of contact for customers, providing assistance, answering questions, resolving concerns, and helping create a positive customer experience.

The ideal candidate is organized, approachable, solution-oriented, and comfortable communicating with a variety of people.

Qualifications

• Strong verbal and written communication skills.
• Excellent interpersonal and customer service abilities.
• Professional, dependable, and organized.
• Strong attention to detail.
• Ability to manage multiple tasks and priorities effectively.
• Comfortable working both independently and as part of a team.
• Positive attitude and solution-oriented mindset.
• Ability to communicate professionally with customers and colleagues.
• Willingness to learn and develop new skills.

Responsibilities

• Provide professional and courteous assistance to customers.
• Respond to customer questions and provide accurate information about company services.
• Handle customer concerns and work toward timely, effective solutions.
• Maintain clear and professional communication with customers and internal team members.
• Document customer interactions and keep information organized and up to date.
• Follow company procedures and service standards.
• Assist with general customer service and administrative tasks as needed.
• Identify customer needs and communicate relevant information to the appropriate department.
• Maintain a positive and professional approach throughout all customer interactions.
• Contribute to a collaborative and service-focused work environment.

Skills

Verbal & written comms

Interpersonal skills

Organization

Attention to detail

Multitasking

Teamwork

Positive attitude

Professional communication

Willingness to learn

Job description

Lumina Agency INC is seeking a motivated and professional Customer Service Officer to join our team in Philadelphia, PA. In this role, you will serve as an important point of contact for customers, providing assistance, answering questions, resolving concerns, and helping create a positive customer experience.

The ideal candidate is organized, approachable, solution-oriented, and comfortable communicating with a variety of people.