Collections Specialist

Lumion; South Jordan (UT); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Daily lunches, snacks, and drinks provided

Job summary

Lumion, located in South Jordan, Utah, seeks a full-time Customer Service Representative. The role entails providing professional support to customers via phone and email, assisting with account inquiries, and offering flexible solutions tailored to customer needs.

The ideal candidate will possess excellent communication skills, demonstrate a strong responsibility, and maintain effective customer relationships. This position is instrumental in ensuring customer satisfaction and requires a collaborative approach across internal teams.

Qualifications

• Strong responsibility, integrity, and dependability.
• Excellent communication skills, both verbal and written.
• Ability to handle sensitive conversations with empathy.
• Strong problem-solving skills with a customer-first mindset.
• Familiarity with managing customer communications.

Responsibilities

• Provide responsive support to customers via phone, email, and writing.
• Assist with account questions and payment options.
• Monitor accounts and offer solutions proactively.
• Maintain accurate records of customer interactions.
• Deliver a consistent customer experience.

Skills

Verbal communication

Written communication

Problem-solving

Detail-oriented

Customer-first mindset

Organizational abilities

Tools

Microsoft Office Suite

Job description

Lumion is a leader in innovative tuition solutions, providing advanced software and comprehensive servicing for educational institutions and students. Our mission is to empower trade and technical schools to offer the most trusted operational software and services, enhancing enrollment and giving students access to life-changing education. We are obsessed with training the next generation of skilled tradespeople by supporting the career development of students in high‑impact professions. We serve industries from healthcare and skilled construction to transportation, culinary arts, and cosmetology. Lumion is funded by top-tier venture firms, including but not limited to TTV Capital and Tusk Ventures.

Position: Customer Service Representative

Employment Type

Full-time, in‑person in South Jordan, Utah

Key Responsibilities

• Provide responsive, professional support to customers via phone, email, and written communication
• Assist customers with account questions, payment options, and general inquiries
• Partner with customers to understand their financial situations and identify flexible, compliant solutions
• Proactively monitor accounts and reach out to offer support and prevent issues from escalating
• Help customers navigate past‑due situations with empathy, clarity, and a solutions‑oriented approach
• Maintain accurate and detailed records of all customer interactions and account updates
• Deliver a positive, respectful, and consistent customer experience across all touchpoints
• Collaborate with internal teams to resolve customer issues efficiently and effectively
• Follow all applicable regulations and company policies while supporting customers

Qualifications

Required

• Strong sense of responsibility, integrity, and dependability (40 hours per week)
• Excellent verbal and written communication skills
• Ability to handle sensitive conversations with empathy and professionalism
• Strong problem‑solving skills and a customer‑first mindset
• Detail‑oriented with solid organizational and documentation abilities
• Comfortable managing inbound and outbound customer communication
• Ability to work effectively in a team‑oriented environment
• Proficiency in Microsoft Office Suite

Nice to Have

• Experience in customer service, account support, or financial services (collections experience a plus)
• Familiarity with consumer lending or financial services environments
• Daily lunches, snacks, and drinks provided