Customer Service Representative - LHB

hcsc; United States; Remote; USD 21,000 - 39,000; Full time

Job summary

Luminare Health is hiring a Customer Service Representative in the United States. The role requires at least a high school diploma or GED and a minimum of one year in customer service.

You will handle inquiries in a fast-paced, structured service environment and must demonstrate strong verbal and written communication, problem solving, and the ability to navigate multiple systems while assisting customers over the phone.

Qualifications

• Minimum 1 year of customer service experience.
• Ability to work in a fast-paced, structured service environment.
• Excellent verbal and written communication skills.
• Strong problem solving and resolution abilities on the phone.
• Ability to use multiple systems while assisting customers.
• Willingness to learn new/proprietary systems and adapt to platforms.

Skills

Customer service

Verbal & written communication

Problem solving

Multisystem navigation

MS Excel/Word

Education

High School diploma or GED

Job description

At Luminare Health, our people are what set us apart. Their expertise, dedication, and passion for service excellence are the foundation of our success.

We're committed to helping our employees grow through thoughtful development opportunities, meaningful work, and a culture that values collaboration and continuous improvement. When you join Luminare Health, you join a purpose-driven team focused on making healthcare simpler, better, and more affordable.

Job Summary

NA

Required Job Qualifications:

• High School diploma or GED equivalent
• Minimum 1 year previous customer service experience
• Ability to work in a fast-paced, high demand, structured service oriented environment
• Excellent verbal, written and interpersonal communication skills
• Ability to effectively deal with problems in varying situations and reach resolution in a timely manner.
• Must possess strong reasoning and analytical skills and resolve issues for customers quickly and accurately while maneuvering between multiple systems/screens while on the phone.
• Ability to use common sense understanding to carry out instructions furnished in oral, written or diagram form
• Flexible; open to continued process improvement
• Ability to learn new/proprietary systems, to adapt to various system platforms, and to effectively use MS Excel/Word
• Possess private, dedicated workspace free from distractions with secure, consistently reliable high speed Internet, with the ability to hardwire via Ethernet cable

Preferred Job Qualifications:

• Prior experience in a fast-paced call center
• Self-Funded Insurance/Benefits and/or TPA experience
• Knowledge of medical procedure and diagnosis coding
• Knowledge of medical terminology
• Familiarity with Summary Plan Documents (SPDs)/Insurance Booklets or other benefit descriptive tools
• Experience working in a performance measured environment with quality metrics

Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!

EEO Statement:

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.

Pay Transparency Statement:

At Luminare, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan,pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for associates.

The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.

Min to Max Range:

$14.97 - $28.12

Exact compensation may vary based on skills, experience, and location.