Customer Experience & Solutions Specialist

Lutron Electronics Co., Inc; Center Valley (Lehigh County); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive Benefits Package

Career Growth Opportunities

Broad Business Exposure

Job summary

Lutron Electronics Co., Inc in Center Valley, PA is seeking motivated individuals for our Customer Service Team. You will be the voice of the company, delivering courteous, knowledgeable support to customers and resolving issues with sound judgment.

This role emphasizes teamwork, proactive learning, and strong communication as you collaborate with engineering, production, and sales to ensure an exceptional customer experience and ongoing product adoption.

Qualifications

• Associate or Bachelor's degree required.
• If less than 5 years of professional work experience, minimum cumulative 2.80 GPA is required.
• Must be located within commutable distance of Center Valley, PA to accommodate in-office schedule.

Responsibilities

• Deliver exceptional service to customers with clear and concise communication.
• Serve as the primary point of contact for customers and ensure a seamless experience.
• Collaborate with various departments to resolve issues promptly and efficiently.
• Proactively expand knowledge of products and business aspects.
• Build and retain relationships to drive customer retention and growth.

Skills

Customer service

Communication

Team collaboration

Problem solving

Relationship building

Education

Associate degree

Bachelor's degree

Job description

Lutron Electronics Co., Inc in Center Valley, PA is seeking motivated individuals for our Customer Service Team. You will be the voice of the company, delivering courteous, knowledgeable support to customers and resolving issues with sound judgment.

This role emphasizes teamwork, proactive learning, and strong communication as you collaborate with engineering, production, and sales to ensure an exceptional customer experience and ongoing product adoption.