Customer Experience Specialist

Coastal Waste & Recycling; Panama City (FL); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Competitive Pay

Medical Benefits

Dental & Vision

401(k) Matching

Paid Time Off

Holidays

Referral Program

Career Growth

Team Environment

Make a Difference

Job summary

Coastal Waste & Recycling is seeking a Customer Experience Representative in Florida to deliver exceptional service across multiple markets. You will handle inquiries, process service requests, and work with Operations to ensure timely, caring support for every customer.

Qualified candidates bring customer service experience, strong communication, problem-solving skills, and a proactive attitude. Bilingual English/Spanish or English/Creole is a plus, with opportunities for growth in a

Qualifications

• Previous customer service experience.
• Strong communication and active listening skills.
• A positive attitude with a passion for helping people.
• Excellent problem-solving and organizational skills.
• Ability to multitask in a fast-paced environment.
• Comfortable using computers and learning new technology.
• Experience with Microsoft Office applications.
• Bilingual (English/Spanish or English/Creole) is a plus.

Responsibilities

• Deliver exceptional customer service through phone, email, and other communication channels.
• Respond to customer inquiries regarding services, billing, account information, and service requests.
• Resolve customer concerns by identifying solutions and coordinating with Operations for timely follow-up.
• Process account changes, new service requests, cancellations, and other customer transactions accurately.
• Maintain detailed and accurate customer records within company systems.
• Communicate clearly and professionally while building positive relationships with customers.
• Collaborate with teammates across Coastal markets to balance workloads and provide seamless support.

Skills

Customer service

Communication

Active listening

Problem-solving

Multitasking

Tech-savvy

Bilingual EN/ES

Tools

Microsoft Office

Job description

Coastal Waste & Recycling is seeking a Customer Experience Representative in Florida to deliver exceptional service across multiple markets. You will handle inquiries, process service requests, and work with Operations to ensure timely, caring support for every customer.

Qualified candidates bring customer service experience, strong communication, problem-solving skills, and a proactive attitude. Bilingual English/Spanish or English/Creole is a plus, with opportunities for growth in a