Customer Experience Champion

Coastal Waste and Recycling; Boca Raton (FL); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Medical benefits

Dental & Vision benefits

401(k) with company match

Paid time off & holidays

Employee referral program

Growth opportunities

Collaborative team environment

Job summary

Coastal Waste & Recycling in Boca Raton, FL is seeking a Customer Experience Representative to be the voice of our company, delivering exceptional service across phone, email, and other channels. You will answer questions, resolve concerns, process service requests, and partner with Operations to ensure a seamless customer experience across all Coastal markets.

We value strong communication, active listening, teamwork, and the ability to multitask in a fast-paced environment.

Qualifications

• Previous customer service experience.
• Strong communication and active listening skills.
• A positive attitude with a passion for helping people.
• Excellent problem-solving and organizational skills.
• Ability to multitask in a fast-paced environment.
• Comfortable using computers and learning new technology.
• Experience with Microsoft Office applications.
• Bilingual (English/Spanish or English/Creole) is a plus.

Responsibilities

• Deliver exceptional customer service through phone, email, and other communication channels.
• Respond to customer inquiries regarding services, billing, account information, and service requests.
• Resolve customer concerns by identifying solutions and partnering with Operations to ensure timely follow-up.
• Process account changes, new service requests, cancellations, and other customer transactions accurately.
• Maintain detailed and accurate customer records within company systems.
• Communicate clearly and professionally while building positive relationships with customers.
• Partner with teammates across all Coastal markets to help balance workloads and provide seamless customer support.
• Follow up with customers, when appropriate, to ensure concerns have been resolved and expectations have been exceeded.
• Support special projects and other customer experience initiatives as assigned.

Skills

Customer service

Communication

Active listening

Positive attitude

Problem solving

Multitasking

Computer literacy

MS Office

Bilingual advantage

Tools

MS Office

Job description

Coastal Waste & Recycling in Boca Raton, FL is seeking a Customer Experience Representative to be the voice of our company, delivering exceptional service across phone, email, and other channels. You will answer questions, resolve concerns, process service requests, and partner with Operations to ensure a seamless customer experience across all Coastal markets.

We value strong communication, active listening, teamwork, and the ability to multitask in a fast-paced environment.