Customer Experience Specialist

WizeHire, Inc; Orlando (FL); On-site; USD 22,000 - 28,000; Full time

Job summary

Image360 South Orlando is seeking a Customer Service Representative to interact with customers, respond to inquiries, and help resolve service issues. You will contribute to an exemplary customer experience by following scripts and collaborating with the team.

Prepare estimates and follow up, maintain accurate records, and stay up to date on product knowledge through regular meetings with the sales lead. Must have a high school diploma or GED and prior customer‑oriented experience.

Qualifications

• Must have graduated high school, GED, or equivalent.
• Experience in a customer‑oriented atmosphere is preferred.
• Exemplary interpersonal and communication skills are essential.

Responsibilities

• Respond to customer inquiries and provide assistance to ensure satisfaction.
• Mitigate service problems and resolve complaints in a friendly, timely manner.
• Create records of customer interactions and follow up to ensure questions are answered.

Skills

Interpersonal skills

Communication skills

Active listening

Education

High school diploma or GED

Job description

Image360 South Orlando is seeking a Customer Service Representative to interact with customers, respond to inquiries, and help resolve service issues. You will contribute to an exemplary customer experience by following scripts and collaborating with the team.

Prepare estimates and follow up, maintain accurate records, and stay up to date on product knowledge through regular meetings with the sales lead. Must have a high school diploma or GED and prior customer‑oriented experience.