In-Office Customer Service & Operations Coordinator

Guardian Access Solutions; Orlando (FL); On-site; USD 38,000 - 55,000; Full time

Job summary

A customer service provider in Orlando is looking for a Customer Service Representative. This role involves maintaining high-quality customer interactions and resolving concerns efficiently. Key responsibilities include managing service tickets, collaborating with teams, and ensuring the timely delivery of services. The ideal candidate should have four years of customer service experience, strong leadership abilities, and a high school diploma or GED. The position requires on-site attendance and offers opportunities for professional growth.

Qualifications

• Four years of experience in Customer Service focused on operations.
• Experience in managing customer service teams.
• Excellent interpersonal skills for internal and external communication.

Responsibilities

• Ensure high-quality customer interactions and service standards.
• Monitor and evaluate customer interactions for best practices.
• Prepare invoices and assist with project management.

Skills

Customer-centric approach

Leadership

Problem-solving

Verbal communication

Time management

Education

High School Diploma or GED

Tools

Sage 100 Contractor

ERP software

Job description

A customer service provider in Orlando is looking for a Customer Service Representative. This role involves maintaining high-quality customer interactions and resolving concerns efficiently. Key responsibilities include managing service tickets, collaborating with teams, and ensuring the timely delivery of services. The ideal candidate should have four years of customer service experience, strong leadership abilities, and a high school diploma or GED. The position requires on-site attendance and offers opportunities for professional growth.