Customer Experience Specialist

North End Teleservices LLC; Omaha (NE); On-site; USD 32,000 - 42,000; Full time

Job summary

North End Teleservices LLC is seeking a customer service representative to handle incoming calls, chat, and outbound inquiries from customers. You will provide accurate information, assist with applications, and resolve issues with empathy and professionalism.

The role requires clear English communication, a minimum of 6 months in customer service, and the ability to type at least 20 words per minute while navigating multiple systems and documentation requirements.

Qualifications

• High School diploma or equivalent is required.
• At least 6 months in customer service or related roles.
• Must read and speak English clearly and professionally.
• Typing speed of at least 20 WPM.

Responsibilities

• Take incoming calls, use chat, and complete outbound calls to assist customers.
• Provide accurate information and assist with applications and problem resolution.
• Record call details and adhere to policies and privacy rules.
• Read pre-scripted responses verbatim when required.

Skills

English fluency

Typing 20 WPM

PC proficiency (Windows)

Interpersonal skills

Leadership skills

Multitasking / organizational skills

Knowledge of contact center technology

Excel and Word proficiency

Communication skills (verbal/written)

Education

High School diploma or equivalent

Job description

North End Teleservices LLC is seeking a customer service representative to handle incoming calls, chat, and outbound inquiries from customers. You will provide accurate information, assist with applications, and resolve issues with empathy and professionalism.

The role requires clear English communication, a minimum of 6 months in customer service, and the ability to type at least 20 words per minute while navigating multiple systems and documentation requirements.